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Robert EhingerFlag for United States of America

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Laptop Doesn't Recognize the Battery

Gateway laptop with Windows 7. Everything seems to work except it will not recognize the battery. I purchased a new battery but no luck. I deleted the battery from device manager and let Windows reinstall but no luck. I have cleaned the contacts and made sure the connections are good but no change. Any suggestion on getting this laptop to see and charge the battery?

Thank you!

Robert
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Priya Sudharsan

Do not remove the Battery from device manager.

Just Disable, wait for 3 minutes and Enable again. Let me know of its not working.
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ASKER

OK, I disabled and waited and after enabling again it said "Plugged in not charging." When I returned to the computer later I was back to the original problem of the battery not being recognized.
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is it an original battery?
if not, it may just not work ok with others (i had the case - tried 2x battery from 3rd party- never worked!)
can you locate such a battery for testing? because it also may come from the motherboard charging circuits
Same issue with an original and replacement battery.
then i must say the circuits probably are damaged
the only other possible solution i see is upgrading the bios
The BIOS has been upgraded
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nobus
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