Laptop Doesn't Recognize the Battery

Gateway laptop with Windows 7. Everything seems to work except it will not recognize the battery. I purchased a new battery but no luck. I deleted the battery from device manager and let Windows reinstall but no luck. I have cleaned the contacts and made sure the connections are good but no change. Any suggestion on getting this laptop to see and charge the battery?

Thank you!

Robert EhingerIT specialistAsked:
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Priya SudharsanProgrammer AnalystCommented:
Do not remove the Battery from device manager.

Just Disable, wait for 3 minutes and Enable again. Let me know of its not working.
Robert EhingerIT specialistAuthor Commented:
OK, I disabled and waited and after enabling again it said "Plugged in not charging." When I returned to the computer later I was back to the original problem of the battery not being recognized.
is it an original battery?
if not, it may just not work ok with others (i had the case - tried 2x battery from 3rd party- never worked!)
can you locate such a battery for testing? because it also may come from the motherboard charging circuits
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Robert EhingerIT specialistAuthor Commented:
Same issue with an original and replacement battery.
then i must say the circuits probably are damaged
the only other possible solution i see is upgrading the bios
Robert EhingerIT specialistAuthor Commented:
The BIOS has been upgraded
i found this
Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Disable

i hope it helps..

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