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Tracking Message information

Posted on 2014-08-25
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Last Modified: 2014-08-31
Hi Dear All,
We do have Exchange 2010 under Active Directory.
There is a user always complain that He is receiving the message with to much delay.

I wonde to be able to see the time the specific message arrive in the server. How can I proceed?

Att. PB
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Comment
Question by:Pedro_Bernardo
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LVL 44

Assisted Solution

by:Amit
Amit earned 1500 total points
ID: 40283650
You can check the message header information and find out where is the delay.
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Assisted Solution

by:Mark Galvin
Mark Galvin earned 500 total points
ID: 40285135
Hi

Is the time the user has to wait longer than other users? Is there anything different from this users setup to other users such as Send/Receive Group settings etc.? Does the user have a larger mailbox than most?

I find there are always a handful of users at any client site that will complain about having to wait for emails to arrive but you always have to take into consideration and circumstances that may affect the delivery of email and educate the user.

I have one client on Office 365. There are the same two users that always ask the same question - why does email arrive on my mobile device much sooner than in Outlook (2013). I have told them numerouss times that the mobile deivce is more directly connected to the Office 365 servers than Outlook is and the email will always arrive sooner. And those users always forget.

Worth considering before getting bogged down in headers and logs etc.

Thanks
Mark/
0
 

Author Comment

by:Pedro_Bernardo
ID: 40285988
Thanks Mark & amit for your input.

I was trying to see the message Head on outlook. Nothing appear. Do I need to enable something on Server?

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LVL 44

Assisted Solution

by:Amit
Amit earned 1500 total points
ID: 40286055
Message headers gives enough information, if you can share it, I can look.
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Author Comment

by:Pedro_Bernardo
ID: 40286551
The point is that I am not getting any information while trying to see the message headers from Exchange.
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LVL 13

Expert Comment

by:Mark Galvin
ID: 40286568
Hi

What version of Outlook and can you list how you are accessing the headers?

Thanks
Mark/
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Accepted Solution

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Amit earned 1500 total points
ID: 40287673
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Author Closing Comment

by:Pedro_Bernardo
ID: 40295211
Thanks e regards
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