Cant scan to e-mail og folder

Posted on 2014-08-25
Medium Priority
Last Modified: 2014-09-21
i have a problem sending mail from our Xerox colorqube 9300 mashine.

Whem i try to send to the email it come with an error saying "it not a valid email adress" scan to mail.. it is the same internal in the domain and external..

It has worked before but not now...
Question by:AC
LVL 44

Expert Comment

ID: 40283948
Do a telnet test and submit an email using telnet. See what is the result.

Expert Comment

ID: 40283967
At this moment the info you provided is not enough to give you a very accurate answer. More info is needed. Such as:
-Are you using Exchange? What version?
-are you trying to use an External Mail relay or your Internal Mail server
etc etc.

Here is what I would do though:

I would start by checking what your mail server and dns server(s) are set to on the printer. you may want to set the mail server as the IP of the exchange server, not an external DNS name such as mail.company.com. You may also want to only keep the internal DNS Server ip on the printer's Admin web page. If you set an external  DNS such as Google as a secondary DNS server for the printer, remove it, just to be safe, since your external and internal domain are the same.

Then I would make sure that the Printer's "email from" address is spelled correctly; a space at the end or at the beginning would cause issues.

Last but not least I would make sure that I have an anonymous relay created on your mail server which restricted to this printer's ip... and other devices that you may need mail relaying for.

Good luck,

Accepted Solution

AC earned 0 total points
ID: 40284036
Hi, sorry my fault. the smtp was not enabled om the machine..  i enabled it and then everything worked fine...

Sorry guys
LVL 44

Expert Comment

ID: 40284047
Good you found the solution.
LVL 39

Expert Comment

ID: 40335064
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Want to know how to use Exchange Server Eseutil command? Go through this article as it gives you the know-how.
Stellar Exchange Toolkit: this 5 in 1 toolkit comes loaded with mega-software tool. Here’s an introduction to tools’ usage and advantages:
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question