The folder \\ServerName\Path isn't accessible.  The folder may be located in an unavailable location

Posted on 2014-08-25
Last Modified: 2014-09-20

We are running an SBS 2011;  client workstation is runing Windows7 64-bit & Office 2003.
User has file XYZ.XLS open.  Makes changes and attempts to save it to the same location with a new name.
He receives the following error:

Microsoft Office Excel
The folder \\ServerName\RedirectedFolders\UserName\My Documents\FileName isn't accessible.  The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \.  

I have verified that none of the items in the error are valid.  

There are no folder quotas in place.  User is able to copy and paste the file in that folder and renames it in that manner at this time.  

Any thoughts would be appreciated.   Thank you!

Question by:realtimer
    LVL 28

    Expert Comment

    I would say ensure the domain suffix for ServerName is the list in the network adapter properties for the client machine.

    Also try having the user browse to the unc path from the computer and see if they get any errors.
    LVL 4

    Expert Comment

    LVL 77

    Expert Comment

    by:David Johnson, CD, MVP
    This hotfix may fix your problem.

    Author Comment

    Thanks -
    Hotfixes were not applicable to what we were running.
    LVL 3

    Expert Comment

    Try and remove/Re-add PC to the domain, this normally fixes it

    If not rename the PC on the network deleting the original name from AD.

    Also try from CMD, ipconfig /release and then a /renew

    Accepted Solution

    We were able to find the source of the problem.  Looks like the path had a number of characters that was higher than Windows 7 could handle.  
    We had the user switch to using drive letter instead of his "My Documents" which pointed to UNC.
    This seems to have addressed the issue.  Thank you.

    Author Closing Comment

    Other solutions were not usable in the problem resolution.  We resolved the issue internally.  Thank you.

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