Learn how to a build a cloud-first strategyRegister Now


The folder \\ServerName\Path isn't accessible.  The folder may be located in an unavailable location

Posted on 2014-08-25
Medium Priority
Last Modified: 2014-09-20

We are running an SBS 2011;  client workstation is runing Windows7 64-bit & Office 2003.
User has file XYZ.XLS open.  Makes changes and attempts to save it to the same location with a new name.
He receives the following error:

Microsoft Office Excel
The folder \\ServerName\RedirectedFolders\UserName\My Documents\FileName isn't accessible.  The folder may be located in an unavailable location, protected with a password, or the filename contains a / or \.  

I have verified that none of the items in the error are valid.  

There are no folder quotas in place.  User is able to copy and paste the file in that folder and renames it in that manner at this time.  

Any thoughts would be appreciated.   Thank you!

Question by:realtimer
LVL 29

Expert Comment

ID: 40284583
I would say ensure the domain suffix for ServerName is the list in the network adapter properties for the client machine.

Also try having the user browse to the unc path from the computer and see if they get any errors.

Expert Comment

ID: 40284587
LVL 84

Expert Comment

by:David Johnson, CD, MVP
ID: 40284693
This hotfix may fix your problem. http://support.microsoft.com/kb/983458
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 40286887
Thanks -
Hotfixes were not applicable to what we were running.

Expert Comment

ID: 40323196
Try and remove/Re-add PC to the domain, this normally fixes it

If not rename the PC on the network deleting the original name from AD.

Also try from CMD, ipconfig /release and then a /renew

Accepted Solution

realtimer earned 0 total points
ID: 40323506
We were able to find the source of the problem.  Looks like the path had a number of characters that was higher than Windows 7 could handle.  
We had the user switch to using drive letter instead of his "My Documents" which pointed to UNC.
This seems to have addressed the issue.  Thank you.

Author Closing Comment

ID: 40334197
Other solutions were not usable in the problem resolution.  We resolved the issue internally.  Thank you.

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft's Excel has many features that most people will never need nor take advantage of.  Conditional formatting is one feature that you may find a necessity once you start using it.
Unable to change the program that handles the scan event from a network attached Canon/Brother printer/scanner. This means you'll always have to choose which program handles this action, e.g. ControlCenter4 (in the case of a Brother).
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question