windows 8.1 pro with media center upgrade caused office 2013 to require activation code

Posted on 2014-08-26
Last Modified: 2014-08-27
one of our users updated their windows 8 to 8.1 pro with media center and immediately afterwards, she tried opening excel and it required her to activate office 2013 again so now she doesnt know keycode but why would this happen?
Tried running system restore but her only restore point is the same day this happened so no good.  Any suggestions?
Question by:dankyle67
    LVL 24

    Assisted Solution

    Please call Microsoft Office 2013 Activation phone number for help.
    LVL 52

    Assisted Solution

    This is a bug. Ask Microsoft (although it won't help). Phone reactivation will succeed after talking to someone at least.
    LVL 30

    Accepted Solution

    Download and install Belarc advisor:

    It will give you a comprehensive report including the product keys/serial numbers of virtually every program installed.

    Author Comment

    I actually called microsoft and they said the product key showed up as never being activated which is strange since they user has been using the office suite for 8 months until this happened.  I had the user contact microsoft activation support and they were able to have her download the office 2013 for home and business since the one she had was the professional version which is also strange since the product key we had was for home and business so im assuming that whoever did the install for her had probably installed a trial version of office 2013 pro but the version that came with the laptop was the home and business version since thats what her product keycode came up as when microsoft searched for it on their database.  Thanks for the info since the Belcarc will help for future issues when we need to locate product keys/serial numbers.
    LVL 24

    Expert Comment

    Great.  :-)

    Note: Belarc will not give Office 2013 key (or the correct key). :-(

    Author Comment

    Ok thanks for the clarification.

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