How can I use Acrobat add-in with Microsoft Outlook 2010?

Posted on 2014-08-26
Last Modified: 2014-08-28
Good afternoon,

Recently we released updates to our users. Soon after Outlook quit working unless the Acrobat add-in was disabled. We are using Office Standard 2010 32 bit and Acrobat Standard X 32 bit. So far we have rolled back the updates, uninstall and re-install both software and the issue remains. The Acrobat add-in appears to be working without issues on the other Microsoft Office products. Please let me know if there is something we missed and if there is a solution to this issue. Thanks
Question by:MSS_IT
    LVL 89

    Accepted Solution

    I had Outlook 2010 running with Adobe X without issue and now I have Outlook 2013 with Adobe X1 and no issue despite being up to date with respect to Windows Updates.

    Take one machine where you have rolled back updates, uninstall Office, uninstall Adobe, restart and then reinstall Office first and Adobe second. Does the Adobe Add in now work?  

    If so, try updating then let us know what happened.

    Stick to one machine for testing until the problem is isolated.
    LVL 89

    Expert Comment

    by:John Hurst
    @MSS_IT  - Thank you and I was happy to help.

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