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Access to an EMC Clariion CX4-240

Posted on 2014-08-27
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Last Modified: 2014-10-08
We recently acquired an EMC Clariion CX4-240. The engineer that originally designed the system is no longer available. It has been powered up but I'm unable to connect to the main controller. There is a management card, FC card and iSCSI card on the A side and the same on the B side. On the management card, there are 2 RJ45 connections and 2 connections that look like serial but much smaller. I have no idea what the current IP address is. Does anyone know how to reset to factory defaults, reset IP address, know what cable is needed to connect to it or know how to connect to it. I have tried every console cable that I have and none of them work. I have tried setting my computer to an IP that I found online and connecting that way with no luck. I think that I can figure things out once I get into it but I just can't figure out how to get into to change any settings. Any help would be appreciated, I can send you any information that you need. Thanks.
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Question by:Wyandotte
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by:Philip Elder
ID: 40289628
Did any literature and/or disks come with? It should have a getting started guide to look at.

Some storage requires their proprietary management software even though the controllers pick up IP addresses from DHCP.

Did you check DHCP for the possible IP assignments?
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by:gheist
ID: 40289698
EMC support is subscription based.
I would suggest to go to accounting office and talk with remaining people in invoice - if any of them has contact with EMC, and that you may need support (it is 5-15% of value of goods per year depending on how you talk).

BTW Clariion is made by DELL...
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Author Comment

by:Wyandotte
ID: 40290031
No literature or disks.

I have not plugged into network yet. Would like to know or change ip to prevent conflict.

I can purchase support. There are several options for that. That is a last resort. Trying to keep costs down.
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by:gheist
ID: 40290088
Their support is subscription-only
You might be able to dig some papers in DELL support.
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by:Wyandotte
ID: 40290163
There are no papers, I have several support options that cost. I'm trying to console into the controller and not sure how to do it. Does anyone know how?
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by:gheist
ID: 40290339
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Author Comment

by:Wyandotte
ID: 40290393
the link only shows a few switches. What were you intending to send?
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by:Philip Elder
ID: 40290722
A bit of an explanation here:
http://techno-not.blogspot.ca/2010/05/emc-clarrion-cx4-240-self-install.html

Note the blog post has a link to EMC's site with a required log on and password to gain access to the indicated manuals.

Someone must have kept notes on all of this I hope?!?
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by:gheist
ID: 40290967
EMC Clariion runs Windows that you access via web browser, that windows programs data mover aka flare that takes care of hardware and fibre channel.
If you connect it with crossover cable to a laptop and run traffic sniffer you can easily figure out windows network configuration.
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Author Comment

by:Wyandotte
ID: 40291423
I have already tried that. I connected a crossover cable from my laptop to all of the ports on the SAN with Wireshark running. It did not tell me an IP or MAC. The iSCSI/TOE wouldn't even get me a link light. The 2 management ports would give me a light and wireshark would give me a lot of data because my NIC was trying to connect but I would never get any useful information.
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by:Philip Elder
ID: 40291925
Get a cheap wired router and plug the management ports in along with your laptop.

Log into the router and check the DHCP table to see if any addresses beyond your laptop are there.

Try and logon.
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by:gheist
ID: 40291965
Since you must connect to management interface - management port was a good guess.
Could you determine source address of packets coming FROM management port?
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Author Comment

by:Wyandotte
ID: 40292851
I put a specific port on the switch on one of my non-critical vlans and plugged the management port into that port. I was able to pull an IP address from my DHCP server. I now at least have a MAC and an IP address. Now I am unable to ping that IP. I watched the link lights on the SAN and it flashes when I try to ping so the packet is making it there but is not replying. I tried to ping from my laptop as well as from the switch and no reply. I tried to telnet, ssh and access a webpage for that IP to no avail. The SPE is the only thing powered on and connected. I do not have any DAEs connected. The DAE with OS is also not connected. I'm waiting on power cables for those. I'm not sure if that is preventing me from connecting to it or not. This is a huge step, I at least have an IP but not sure how to use that IP.
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Expert Comment

by:gheist
ID: 40293695
Crossover cable was to detect VLANs on the device.
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Author Comment

by:Wyandotte
ID: 40323214
I connected the primary DAE and I'm able to connect to the web interface but i unfortunately I do not have the username and password and every default one that I can find does not work anyway. My only option is to restore it back to factory defaults so I am trying to find the cable that will allow me to console into it. Has anyone ever restored a Clariion to factory default?
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by:gheist
ID: 40323245
You must have book numbered 300-001-272 "Initialisation guide" which details what to do over serial console.
You can reset embedded windows admin passwords, or wipe all authentication.
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Author Comment

by:Wyandotte
ID: 40323249
That guide is for the CX300-CX700. Do you have the number for the CX4?
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Wyandotte earned 0 total points
ID: 40360164
I was able to create an account on the EMC by connecting an EMC cable that has a DB9 connector one end a Micro-DB9 connector on the other end. I used an Windows XP laptop and created a PPP connection using the COM port that the cable was connected to. I used the default clariion password and was able to connect to the device. My laptop pulled an IP from the EMC and then I was able to connect to the default web page of 192.168.1.1 and this page gives me multiple other options. One of those options was the ability to create a local account. This account allowed me to log in using the standard management interface IP address. I gained full access to the device at that point.
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by:Philip Elder
ID: 40360281
Curious: Where did you find the instructions for this process?
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Author Comment

by:Wyandotte
ID: 40360293
This is where I found the information...

http://goingvirtual.wordpress.com/2011/02/02/locked-out-of-navisphere-oh-crp-now-what/

The main password for the management network was changed but the username and password on this connection was still default which is clariion clariion!
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Expert Comment

by:Philip Elder
ID: 40360301
Thank you for sharing. :)
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Author Closing Comment

by:Wyandotte
ID: 40367946
I resolved the problem myself. Nobody was able to solve it.
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