Office 365

Posted on 2014-08-27
Last Modified: 2014-09-07
I have a new Lenovo and I have been trying to install Office 365. I receive an error "Something has gone wrong...". I've done a online repair and all works until I restart. I've tried Microsoft's removal Fix It tool and then reinstalling and it works until I restart.

Does anyone have any suggestions on how I resolve this issue?
Question by:mail2clk
    LVL 3

    Accepted Solution


    I had this and logged it with microsoft and they didn't find a solution, i did however find it and give it to them.

    What you need to do is remove office 365 completly using this :

    Then unistall anti-virus not disable but fully remove it, in my case it was kasperksy and once i unistalled that and reinstalled office and restarted it worked.

    After removing AV reinstall office restart your machine and you wont get that issue anymore

    Then lastly reinstall Anti Virus

    This worked for me, hope it helps !

    Assisted Solution

    I called Microsoft and it turned out to be a  permissions issue on a registry key.

    Author Closing Comment

    It was the  solution that solved the problem.

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