Posted on 2014-08-27
Last Modified: 2014-10-28

We have couple of old Dell machines - DELL Optiplex 320, which do not shut down (by start and shutdown with the mouse click), we have to manually shutdown by holding the power button. Any solutions how to over come this problem.

Question by:faysal_ahmed
    LVL 25

    Accepted Solution

    the installed Operating system must be corrupted.  reinstalling a fresh windows will make it work.

    Author Comment

    Are there any other quick solutions other than this.
    LVL 25

    Expert Comment

    If the window is currupt then only reinstalling can fix it. Sorry no other shortcut
    LVL 87

    Assisted Solution

    Make sure you have installed all the current drivers for the PC, and that Windows is also fully patched. If after that you have the same issue, check if BIOS upgrades fix the problem. Also check any BIOS/power-saving settings, sometimes other settings could help.
    LVL 91

    Assisted Solution

    what OS is this?
    you can run sfc, or a repair install - here instructions for XP:                        SFC use in XP            Repair install  XP

    as a test, you can also run from a bootable cd, and check if the shutdown works fine..but i never had any such problems, other than from OS
    LVL 23

    Assisted Solution

    Try booting in Safe Mode and then shut down.  If it shuts down normally, it will probably be a driver related issue (as Safe Mode uses a minimal set of drivers only).

    You should also check your event log just after a failed (normal) shutdown and see if there are any errors there that would give a clue about what is not responding normally.

    I'd also suggest a reinstallation of the most recent service pack on top of Nobus's ideas, as that can help with file corruptions.

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