Automatic Replies Not Working Within Outlook 2010

Hello-

I have a customer who is using hosted Exchange 2010 and Outlook 2010 clients. When users try to set out of office messages within Outlook, they get a server unavailble error and have to resort to setting it via webmail. What is the cause of this? They have a SRV record in their public dns records for autodiscover.

Thanks!
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bsidfwAsked:
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diperspCommented:
Run Microsoft's remote analyzer (https://testconnectivity.microsoft.com/) and run the Outlook Autodiscover test and see if it comes back OK.  At most you should get a cert warning about trust.
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graham84Commented:
Is the customer going through web content filtering?
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bsidfwAuthor Commented:
@dipersp - thank you, looking into this now
@graham84 - no sir, no web content filtering is in place.
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bsidfwAuthor Commented:
@dipersp - Test passed
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diperspCommented:
Are you having the problem internally on the network, or externally, or both?  If internal only, do you have the proper autodiscover record setup internally?
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bsidfwAuthor Commented:
This looks to be an internal only issue.. Would the only DNS entry I need internally be an SRV record for autodiscover?
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diperspCommented:
I've never used SRV records for autodiscover, so. . .  Not sure I can give an accurate answer.

But I do know you could just setup an autodiscover A record and point it to the IP of your Exchange server.  That should work fine internally while externally you still have the SRV record.

Is your internal domain something like domain.local or is your true Internet domain.com?  If you're using your Internet domain as your internal domain, that would cause this issue.
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bsidfwAuthor Commented:
Ok I will configure an A record for autodiscover and yep the domain is .local - Is there a way to make this work with that suffix?
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bsidfwAuthor Commented:
As a note, we have other customers on our exchange server that use their internet domain as their internal domain who are able to set out of office messages via Outlook.. With that being said, I'm pretty puzzled why this isn't working for this customer.
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diperspCommented:
If your internal domain is .local, you really shouldn't be having these issues UNLESS you've also defined your Internet domain in your AD DNS servers.  If you HAVE, then you'll want to just create the autodiscover A record in your domain.com DNS zone.
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diperspCommented:
With that last comment, I'm assuming you have your Internet domain (domain.com) defined in your AD DNS so you can redirect people to your mail server without them resolving to an external IP.  That's why this works for others potentially as you probably don't have their Internet domain defined on your DNS servers internally.
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bsidfwAuthor Commented:
You're right, their public domain is defined as a zone in their internal DNS server.. So creating an autodiscover record within that zone should make it work? I have created it and will and let you know my results. Thank you for your help!
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bsidfwAuthor Commented:
Creating the autodiscover A record for the internet domain fixed the issue. Thank you!
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