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Automatic Replies Not Working Within Outlook 2010

Hello-

I have a customer who is using hosted Exchange 2010 and Outlook 2010 clients. When users try to set out of office messages within Outlook, they get a server unavailble error and have to resort to setting it via webmail. What is the cause of this? They have a SRV record in their public dns records for autodiscover.

Thanks!
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dipersp
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Run Microsoft's remote analyzer (https://testconnectivity.microsoft.com/) and run the Outlook Autodiscover test and see if it comes back OK.  At most you should get a cert warning about trust.
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graham84

Is the customer going through web content filtering?
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ASKER

@dipersp - thank you, looking into this now
@graham84 - no sir, no web content filtering is in place.
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ASKER

@dipersp - Test passed
Are you having the problem internally on the network, or externally, or both?  If internal only, do you have the proper autodiscover record setup internally?
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ASKER

This looks to be an internal only issue.. Would the only DNS entry I need internally be an SRV record for autodiscover?
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dipersp
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ASKER

Ok I will configure an A record for autodiscover and yep the domain is .local - Is there a way to make this work with that suffix?
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ASKER

As a note, we have other customers on our exchange server that use their internet domain as their internal domain who are able to set out of office messages via Outlook.. With that being said, I'm pretty puzzled why this isn't working for this customer.
If your internal domain is .local, you really shouldn't be having these issues UNLESS you've also defined your Internet domain in your AD DNS servers.  If you HAVE, then you'll want to just create the autodiscover A record in your domain.com DNS zone.
With that last comment, I'm assuming you have your Internet domain (domain.com) defined in your AD DNS so you can redirect people to your mail server without them resolving to an external IP.  That's why this works for others potentially as you probably don't have their Internet domain defined on your DNS servers internally.
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ASKER

You're right, their public domain is defined as a zone in their internal DNS server.. So creating an autodiscover record within that zone should make it work? I have created it and will and let you know my results. Thank you for your help!
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ASKER

Creating the autodiscover A record for the internet domain fixed the issue. Thank you!