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Outlook not sending to some recipients
Hi Guys
I have a client who is using Outlook 2013 on Windows 8, they have Google apps (Gmail). She is complaining that some people from different companies "sometimes" don't get her emails when using Outlook, no errors, no bounce backs.
However if she uses the browser she has no problems. Other people in the office can send and receive to people she is having problems with, so it's not blacklists or anything like that.
It happens whether it is a new email or if she responds to an email.
Any ideas?
I have a client who is using Outlook 2013 on Windows 8, they have Google apps (Gmail). She is complaining that some people from different companies "sometimes" don't get her emails when using Outlook, no errors, no bounce backs.
However if she uses the browser she has no problems. Other people in the office can send and receive to people she is having problems with, so it's not blacklists or anything like that.
It happens whether it is a new email or if she responds to an email.
Any ideas?
dumb question, is she attempting to send messages with no subject or body sometimes? Does the computer have a spam filter installed?
ASKER
No always has subject and body, they are a business so they are official/professional emails.
What do you mean computer having spam filters? There are no email servers or anything like that in the office so the only spam filters would be the standard stuff in Outlook.
What do you mean computer having spam filters? There are no email servers or anything like that in the office so the only spam filters would be the standard stuff in Outlook.
do her messages make it to a sent folder? can they be seen in the web interface if sent from outlook?
You have no reproducible error, this cannot be solved theoretically in a forum. You need to use tracing.
ASKER CERTIFIED SOLUTION
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One other suggestion: Have the user start to CC' his or herself on every message. These can be moved easily by looking for messages From the user using a rule so it won't clutter the inbox. What it will do, however is ensure the message at least made it to the Gmail server. Then if a message does not go through you can at least determine if it got to Gmail.
ASKER
Bas2754 I will except your answer.
They are using IMAP, not sure of Google mail will work with POP? Either way, it may be issues with Outlook 2013 and updates.... otherwise I will need to be onsite and spend a bit of time on "tracing" this problem (if it exists)
Thanks.
They are using IMAP, not sure of Google mail will work with POP? Either way, it may be issues with Outlook 2013 and updates.... otherwise I will need to be onsite and spend a bit of time on "tracing" this problem (if it exists)
Thanks.