outlook / phone dialling options and shoretel

Posted on 2014-08-28
Last Modified: 2014-09-24
trying to get outlook to dial out using the shoretel tapi drivers that i have installed and failing.
outlook accesses the shoretel and makes the call but its not sticking in the 9 to make an external call.

i have 9 in the phone and modem options but not working.

Question by:CHI-LTD
    LVL 5

    Accepted Solution

    i believe there is a outlook dialer available from shoretel now. also a web dialer.
    Last i checked the TAPI method had been deprecated.
    Which platform are you running?
    LVL 1

    Author Comment

    i tried the windows dialler.
    it works ok if the numbers are formatted with a 9 at the front.
    LVL 1

    Author Comment

    but i cannot get outlook, windows or shoretel to force a 9 at the start of the number when making the call.....

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