outlook / phone dialling options and shoretel

trying to get outlook to dial out using the shoretel tapi drivers that i have installed and failing.
outlook accesses the shoretel and makes the call but its not sticking in the 9 to make an external call.

i have 9 in the phone and modem options but not working.

ideas?
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CHI-LTDAsked:
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Semper PhiSystems IntegratorCommented:
i believe there is a outlook dialer available from shoretel now. also a web dialer.
Last i checked the TAPI method had been deprecated.
Which platform are you running?
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CHI-LTDAuthor Commented:
i tried the windows dialler.
it works ok if the numbers are formatted with a 9 at the front.
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CHI-LTDAuthor Commented:
but i cannot get outlook, windows or shoretel to force a 9 at the start of the number when making the call.....
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