Reduce Mailbox Ext rings before the greeting - Shoretel

Posted on 2014-08-28
Last Modified: 2014-08-29
We have a mailbox-only ext covering a hunt group for busy or no answer.
We ring the hunt group 4 rings, then it goes to voice mail.

We would like the voice mail ext. not to ring 4 times before the greeting.  If no answer in 4 rings, transfer and immediately play the greeting.  So the user would get 4 rings not 8. (Yet give the hunt group 4 rings to grab the call.)
Not interested in using the call center or work groups for this. (no agents)
Can this be set on the class?
Thanks in advance.
Question by:PostQ
    LVL 15

    Assisted Solution

    Been a while since I worked on Shoretel,  but I believe if you force the target extension into a "Do Not Disturb" state it will do what you want.   --
    LVL 17

    Accepted Solution

    In the programming of the "personal options" for the destination mailbox, make sure the setting you are using (or all five options if you want to cover every possibility) includes forwarding to voicemail always, and that is not set to go to voice mail on busy or don't answer.  Then it will not read the default ring interval (usually 4 rings) as the ring cycle before voice mail picks it up.
    LVL 2

    Author Closing Comment

    Sometimes I lose sight that the extension (even if mailbox-only) has the personal options vs. route point, etc...

    While in standard I set to always voicemail and now it is about just a partial ring. (Plus it shows DND as the first solution pointed out.)

    Since I didn't give the users the ext. password then the handling mode should not change but I do like the solution to make sure all modes are handled the same way.  That way if anyone (including another admin) would change it, it would not be by accident.
    I knew I was overlooking something simple.

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