Error with Adobe Reader in Terminal Server

Posted on 2014-08-28
Last Modified: 2014-09-12
We are having issues on a terminal server  (server 2008) with Adobe crashing. When it does we are getting the following error:

Problem signature:
  Problem Event Name:                        APPCRASH
  Application Name:                             AcroRd32.exe
  Application Version:                 
  Application Timestamp:                    53e10c55
  Fault Module Name:                          ntdll.dll
  Fault Module Version:                        6.1.7601.18247
  Fault Module Timestamp:                 521ea8e7
  Exception Code:                                  c0000005
  Exception Offset:                                000330bd
  OS Version:                                          6.1.7601.
  Locale ID:                                             1033
  Additional Information 1:                  a7aa
  Additional Information 2:                  a7aa91f17ea749d42a4de3b390fa5b3d
  Additional Information 3:                  a7aa
  Additional Information 4:                  a7aa91f17ea749d42a4de3b390fa5b3d

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We have tried to uninstall Adobe and reinstall it and are still having issues with it crashing. Does anyone have any other options we can try? Thank you!
Question by:FischerRounds
    LVL 18

    Expert Comment

    by:Andrew Davis
    i have never liked adobe reader on terminal server. Cant recall exactly the issue i had with it many years ago (term server 2003) but switched to Foxit reader and never looked back.


    LVL 34

    Accepted Solution

    U need to follow best practises in order to install software on terminal servers

    on rd session host server, start elevated command prompt and run below command before installing applications
    change user /install

    Install software and post successful installation run below command
    change user /execute

    This will enable application to work on terminal server
    LVL 23

    Expert Comment

    Uninstalling alone will likely *not* clear it out.
    Adobe may still have a utility that goes and cleans up the 'trash' left behind.

    If they don't, you can uninstall it, then remove all references under %programdata%.  You'll want to check under the user's individual profiles under %appdata% and %localappdata%, check under the Common Files and Shared Files directories, and then start scrubbing the registry.  Also, pay particular attention to HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software, and HKLM\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software.

    This will take quite a bit of hunting.  After this is done, try reinstalling, and be sure to follow Citrix' guide on Acrobat Reader.


    Author Closing Comment

    Thank you that fixed it!

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