Win8 not fully booting...

Dell all-in-one with Win 8 x64....just over 1 year old...

Win partially boots...
1.  Will boot up to the login screen...
2.  I can log in...
3.  Windows "circular dots" run for about 2 minutes...
4.  Goes to a black screen...not a black screen as if the screen died...but a black screen indicating
     no video signal...
5. From the Ctl Alt Del I can choose log off, shut down, task manager...
5.   I can open Task Manager...but option for Boot Safe Mode is not there...
6.  

That's as far as it goes...

Not very experienced with Win 8 problems yet...

I do have a Win 8.1 Pro X64 DVD to boot from...if that helps you with suggestions...
LVL 2
Steve MutchlerIT TechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

noxchoGlobal Support CoordinatorCommented:
Looks as if the trial period of Windows has expired and now it is stopping you from using Windows. Was the Windows activated before this started happening?
When and how did it start occuring?
0
McKnifeCommented:
You don't seem to be experienced in problem solving and this one won't be easy, that's why I recommend a refresh installation which will make you lose all your applications (those need to be reinstalled), modern apps, like the builtin windows ones (news apop, skype...) will survive, your data too. Not to be confused with a fresh installation.
Can be done with your setup disk. http://www.techrepublic.com/blog/windows-and-office/refresh-your-windows-8-system-from-a-recovery-drive/ shows it.
0
Steve MutchlerIT TechAuthor Commented:
Moxcho...PC is just over a year old...
I did not set it up for the client...
BUT...you buy a brand new computer from Best Buy and the license should be good...
Per client issue started Monday this week...

McKnife...
I do a LOT of problem solving, rebuilding etc on Win 7 and older OS's...just don;t have very many clients with
Win 8...so just haven't done much.....yet....:>)
And not being able to get it booted far enough to access any troubleshooting tools is making it harder...

I would like to do try "last known good"...but I can't get there...
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

noxchoGlobal Support CoordinatorCommented:
When the OS starts simply turn off the PC by hard reset. At next start it will go to repair mode. If not then repeat this hard turn off.
0
Steve MutchlerIT TechAuthor Commented:
Making a little progress....
I could NOT get the PC to go into repair mode...

So, went into Uefi (bios) and changed boot order to boot from CD...want to make an image before I screw around
with it too much...

Started image creation and got an error....

MFT corrupted...error 6...run chkdsk C: /f...

So now I'm going to boot with Win 8 iso and run chkdsk...kinda suspect that will do the trick...
0
noxchoGlobal Support CoordinatorCommented:
Hold on. CHKDSK makes sometimes the things worse and the data could turn unreadable after it. Thus you need first data and then CHKDSK.
Boot the system from Rescue Kit ISO: http://www.paragon-software.com/home/rk-free/index.html
Download it, start the PC from it and use File Transfer Wizard to copy data from the drive.
Then perform your CHKDSK.
0
Steve MutchlerIT TechAuthor Commented:
Noxcho...
I use Macrium to create images and it would not create the image due to the chkdsk error...
I ran chkdsk and I still could not run Macrium...

I'll try Rescue Kit and see if that works...

Here is a question...
How can I get the Win 8 EULA out of the BIOS...I understand the EULA is coded into the BIOS...

I suspect a new HD will be needed...and I'll need the code to activate Win again...
0
noxchoGlobal Support CoordinatorCommented:
You cannot get it out of BIOS. At least there is no way yet known to get it.
0
nobusCommented:
remove the old disk, and install a new one - then disable secure boot
0
McKnifeCommented:
The EULA is not in the Bios, but the license key is. It can be retrieved with the tool rweverything. Please note that that tool does not need windows to operate.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Steve MutchlerIT TechAuthor Commented:
McKnife...many thanks for the lead to rweverything...got the website and it is FULL of good info...
http://dellwindowsreinstallationguide.com/

I've installed a new HD...have Win 8.1 installed and is updating...will be trying rweverything later...hope it pulls the license key out...

Tried mounting the old HD to a Win 7 box...but would not recognize the drive...Gonna try Fedora and see if I can pull the data off...

Many thanks to everyone for your suggestions....
Any other suggestions appreciated....

PS...Nobus...why disable secure boot...???
0
nobusCommented:
>>  why disable secure boot...???   <<  because this will only let you boot from that OS - not from usb, or cd; so if anything goes wrong - you can't do anything, since this is changed from within windows
0
Steve MutchlerIT TechAuthor Commented:
Thanks Nobus...I realized that about 5 minutes after I asked the question...
0
nobusCommented:
no problem
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Desktops

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.