I have one particular user who has had continuing issues with onedrive for business using the full office 365 subscription (the full plan with the desktop version of Office) I have deleted and resynced multiple times with microsoft support on the phone and his files always get back into the same scenario after some time has passed with "xx" files pending in sync center. I have removed and reinstalled (as well as repaired) Office countless times. We are not using the standalone onedrive for business app as it is built into Office on that version of 365.
Today I chose the "repair" option from the onedrive sync utility and midway through it's process the sync app crashed and his entire local cache of files was gone... like gone.
I know the sharepoint version of the files will re-download again but is there any way to get the others back? (the files that had been changed since the sync failed a few weeks ago) They are not in the recycle bin. They never made it to the 365 recycle bin.
Thanks in advance, although I presume they are gone?