Outlook 2010 not retrieving e-mails from Exchange 2010 although connected
Hi Guys,
We have two users on Outlook 2010, having difficulty to retrieve e-mails from Exchange 2010, although Outlook shows connected.
The one user's mailbox updates from the server, until the very last few bytes then just hangs.
The other user's mailbox doesn't update at all with new messages, although Outlook shows "connected to MS Exch"
We've tried to setup these mailboxes on different machines, but still the same.
I suspect the problem has to be in Exchange, although other users on the same server is unaffected.
Both users have no trouble accessing their messages from OWA.
Could the Exchange database be in the initial stage of corruption?
We have two users on Outlook 2010, having difficulty to retrieve e-mails from Exchange 2010, although Outlook shows connected.
The one user's mailbox updates from the server, until the very last few bytes then just hangs.
The other user's mailbox doesn't update at all with new messages, although Outlook shows "connected to MS Exch"
We've tried to setup these mailboxes on different machines, but still the same.
I suspect the problem has to be in Exchange, although other users on the same server is unaffected.
Both users have no trouble accessing their messages from OWA.
Could the Exchange database be in the initial stage of corruption?
This seems to be caused by a corrupted OST file. Once removed and recreated seemed to resolve the issue.
ASKER
Thanks for your help,
I just ran the Email Auto Config, and discovered that this user actually connects to the wrong (previous) Exchange server.
Very strange, as her e-mails has been working until Wednesday this week.
How did the mailbox suddenly end up on the wrong server is beyond me, or how did it work up until now.
I checked and both users with connectivity problems are on the wrong server in EMC.
I am now moving their mailboxes to the new server.
All other users are on the new server, without any issues.
These are new users, but their mail has been working without any problem, until now.
How can I disable / remove the old server safely, so that mailboxes can't accidentally be created on that server?
I just ran the Email Auto Config, and discovered that this user actually connects to the wrong (previous) Exchange server.
Very strange, as her e-mails has been working until Wednesday this week.
How did the mailbox suddenly end up on the wrong server is beyond me, or how did it work up until now.
I checked and both users with connectivity problems are on the wrong server in EMC.
I am now moving their mailboxes to the new server.
All other users are on the new server, without any issues.
These are new users, but their mail has been working without any problem, until now.
How can I disable / remove the old server safely, so that mailboxes can't accidentally be created on that server?
ASKER CERTIFIED SOLUTION
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post results of the Test Email Auto configuration and more importantly Connection status result window showing Avg Response times