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IB.ADNXS.com pop ups in AOL Constantly

Have a few computers using aol that are are experiencing pop ups and adverts from adnxs.com. This
is happening almost every time a user in Aol opens emails etc. Have thrown every program I can think
of to try and remove it, but it is still doing the same thing. Anyone had this speciffically to Aol? and can
it even be removed.

Thanks in advance.
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floyd197
Asked:
floyd197
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2 Solutions
 
BlueComputeCommented:
Hi floyd197,

A screenshot would be really helpful here to get a better idea of what you're actually seeing and help us work out whether it's likely to be an infection PC-side or adds injected elsewhere. When you say you've thrown every program you can think of at it, what have you actually tried? I usually work through the following:
At least 2 or 3 rootkit detection tools (GMER, aswMBR, TDSSKiller, McAfee RootkitRemover)
MalwareBytes Anti-Malware
SuperAntiSpyware
(The last 2 are most easily installed with Ninite)

Grab a screenshot, run those tools and let me know what others you've tried, and we'll go from there.

Cheers,

Bluecompute
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floyd197Author Commented:
Thanks, will try the suggested. Tried Malwarebytes, Surfright, Junkware Removal Tool, and another whose
name escapes me at the minute.
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BlueComputeCommented:
I'd love a screenshot as it's possible this isn't even malware related. But certainly work through those, but if you see anything in the rootkit tools that you don't 100% understand, come back here with it rather than doing anything - GMER particularly can really break your computer ;)
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floyd197Author Commented:
Will do, as soon as. Basically in Aol when you click on read mail you will get lots of pages of pop ups
with ib.adnxs. As soon as you close these down they will appear again.
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jcimarronCommented:
floyd197--
It often takes scanning with more than one antimalware app.
Use ADW Cleaner
http://www.bleepingcomputer.com/download/adwcleaner/

Do you have aol.careerbuilder installed?  If so uninstall.


Some helpful directions.
http://malwaretips.com/blogs/ib-adnxs-popup-virus/
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floyd197Author Commented:
Hi. Don't think aol.careerbuilder is installed - not entirely sure what that is. Tried adw cleaner but it doesn't seem to
finish or do anything.

Thanks
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BlueComputeCommented:
My suggestions stand exactly as per the first post; run the tools I linked, take a screenshot of the popup so we know what we're dealing with (I don't have a very vivid imagination) and let us see the logfiles from the programs you have run.
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floyd197Author Commented:
Thanks followed the steps. It is a bit better now but some users are still experiencing pop ups. For the moment
switched to using AOL through ie instead of the program.
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