Gmail - Delivery to the following recipient failed permanently

A couple of weeks ago I set up a client with a Gmail account from AOL.  I imported his mail and contacts (however had to redo his contact list...not imported correctly), set up "Send mail as:" added his AOL account and specified that it reply form the same address the message wast sent to and set it up to check mail from other accounts (using POP3).  I also enabled IMAP so that his email would sync with all his devices (Desktop computer, iPhone and iPad).

Everything went smoothly except that occasionally when he forwards an email he will get it bounced back from one of his contacts email servers -
Delivery to the following recipient failed permanently - Technical details of permanent failure:  Google tried to deliver your message, but it was rejected by the server for the recipient domain
- AOL, Comcast, etc and refers to DMARC policy.

A forward has also been rejected even to me saying:

Delivery to the following recipient failed permanently:

     margaret@boulderpcserXXXXX.com (changed my email address)

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain boulderpcserXXXXX.com by aspmx.l.google.com. [2607:f8b0:4001:c05::1b].

The error that the other server returned was:
550-5.7.1 Unauthenticated email from aol.com is not accepted due to domain's
550-5.7.1 DMARC policy. Please contact administrator of aol.com domain if this
550-5.7.1 was a legitimate mail. Please visit
550-5.7.1 http://support.google.com/mail/answer/2451690 to learn about DMARC
550 5.7.1 initiative. e3si1357105igl.1 - gsmtp
I double checked his Google settings and the only thing I could come up with to change was to enable "POP Download".  We have not tested to see if this was the issue or not.

I have never had this happen while using Gmail and appreciate your assistance!
Mags
MagsOwnerAsked:
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KimputerCommented:
The answers are all answered in the support link provided by Google, the one you posted. You want to keep using the aol email address (wouldn't know why, just change to Gmail! ), and still use Gmail. Of course, any sensible server won't accept email from Gmail, where the from address is from aol (has spam written all over it, don't you think? ) Therefore in Gmail's settings, you have to supply aol outgoing server address and your aol username and password, so that Google can pass on that email to there, and from aol it will be sent to the recipient. The recipient r email server will now trust this email, as sender address and sending mail server are the same (from aol).
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MagsOwnerAuthor Commented:
Therefore in Gmail's settings, you have to supply aol outgoing server address and your aol username and password, so that Google can pass on that email to there, and from aol it will be sent to the recipient. The recipient r email server will now trust this email, as sender address and sending mail server are the same (from aol).

I already set it up that way...maybe just have him forward/reply from his new Gmail account and not worry about it coming from AOL...he already let his contacts know he was changing anyway!

Am I on the right track?
Thanks!!
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KimputerCommented:
Yes, for long term, it's better to use Gmail only, and by replying from purely his Gmail account and mentioning it to his contacts, you will be done with the transition in mere days or weeks.
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MagsOwnerAuthor Commented:
Okay...thanks for your help and insight.  I have asked him to test it out...I will post back when I hear.
Enjoy your weekend!
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MagsOwnerAuthor Commented:
That did it...thanks!
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