[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Barcode font prints intermittently on HP 401m printer

Posted on 2014-08-30
Medium Priority
Last Modified: 2014-08-31
We have four HP 401m printers, 2 at each location.  For some reason only one location will not always properly print the barcode.  
We are using Citrix to connect to the database that has the reports with the barcode font.  The font is installed on the Citrix server.
We are also using a PrintServer at both locations.  I was wondering if the barcode font needs to be installed on the print server?
I was also wondering if installing the barcode font to the printer might help.
At the location that is intermittent, I had them print from two other computers to a different print and both printed fine.  Hence my suspicion that it it printer related.

Any help will be appreciated.
Question by:J.R. Sitman
  • 2
  • 2
LVL 39

Accepted Solution

hdhondt earned 2000 total points
ID: 40295327
The barcode font does not need to be installed on the print server. In fact doing so serves no purpose at all. However, if you are using the Windows driver to print it does need to be installed on every PC that needs to print barcodes. The driver should then be set to download fonts as softfonts, rather than using printer fonts.

If you are not using the Windows driver, then the issue is completely different, and you may want to install the barcode on the printer itself.

Author Comment

by:J.R. Sitman
ID: 40295496
When you say "Windows" driver do you mean a generic driver?
If I install the driver on the computers, how do I set it to download fonts as softfonts?
LVL 39

Expert Comment

ID: 40295905
No, not the Generic/text only driver, which does not support barcode fonts (it prints TEXT only). I'm talking about the driver that comes with the printer.

To set  the driver to download fonts, you need to look through the available options under Printer Properties. It is probably located under the Advanced tab in Printing Defaults (itself found by clicking the Advanced tab, and then the Printing Defaults button in Printer Properties). There should be a setting for TrueType fonts that can be either "Substitute with Device Font" or "download as Softfont". If the font is installed on the Citrix server, you should copy it to the PCs as well, to make sure it's available.

 If you are using the Generic driver, then you will have to install the font on the printer, and work out what commands the printer requires to use it. It's not a simple job to make that work with an application.

Author Closing Comment

by:J.R. Sitman
ID: 40295907
Installing the font on the PC worked.


Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Compliance and data security require steps be taken to prevent unauthorized users from copying data.  Here's one method to prevent data theft via USB drives (and writable optical media).
Transferring FSMO roles is done when an admin wants to split roles between certain Domain Controllers or the Domain Controller holding the Roles has been forcefully demoted using dcpromo / forceremoval
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question