Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1098
  • Last Modified:

bsod windows 7-64bit

Hi;

I have the following:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	1033

Additional information about the problem:
  BCCode:	9f
  BCP1:	0000000000000003
  BCP2:	FFFFFA800A8E3060
  BCP3:	FFFFF80000B9C518
  BCP4:	FFFFFA800B518330
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\083114-24928-01.dmp
  C:\Users\jazz\AppData\Local\Temp\WER-793015-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Open in new window


Any help?
0
jazzIIIlove
Asked:
jazzIIIlove
  • 5
  • 4
  • 2
  • +1
1 Solution
 
jcimarronCommented:
jazzIIIlove --
Your screen shot says

"Files that help describe the problem:
 C:\Windows\Minidump\083114-24928-01.dmp
 C:\Users\jazz\AppData\Local\Temp\WER-793015-0.sysdata.xml "

We cannot access your PC so you must open these.  Post them here if you need help.

You might find much more understandable info in Event Viewer.
http://www.7tutorials.com/basics-about-working-event-viewer-windows

Look for Error messages at the time the problem occurred.
0
 
PerarduaadastraCommented:
I've just dealt with an 0x9f BSOD on TFF Lenovo with x64 Windows 7 Pro. It turned out to be caused by problems in waking up from sleep mode. This particular instance was fixed by downloading and installing a Microsoft hotfix. The first parameter of 0000000000000003 suggests that this hotfix is a possible remedy. However, as is always the case, do your homework before applying it!

Here's the link:

http://hotfixv4.microsoft.com/Windows%207/Windows%20Server2008%20R2%20SP1/sp2/Fix355256/7600/free/427485_intl_x64_zip.exe

I found that it took ages to install, but it got there in the end.
0
 
jazzIIIloveAuthor Commented:
Hi;

Attached are the files. Can you examine?

Lenovo W701 I have and yes, I like sleep & hibernate mode to use.

Regards.
WER-793015-0.sysdata.xml
080313-19827-01.dmp.txt
080313-34164-01.dmp.txt
083114-24928-01.dmp.txt
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
PerarduaadastraCommented:
I've looked at the most recent dump, and it does indeed confirm that the problem lies with the way the system wakes up from sleep, or rather, is not able to wake up and so crashes. If you could see the bugcheck string it would say DRIVER_POWER_STATE_FAILURE, and further along in the dump it implicates the usbport.sys driver. However, it's possible that this file isn't the actual cause, but has been compromised by a related file passing it incorrect data.

As the error is very similar to the one I referred to in my first post, and your machine is also a Lenovo, it seems likely that the hotfix will work for you also.
0
 
nobusCommented:
i was unable to look at it - can you post the dmp file as is - without renaming to txt plse?
0
 
PerarduaadastraCommented:
@nobus:

Just remove the .txt extension and it will open fine.
0
 
nobusCommented:
not in my case - otherwise i would not post...
0
 
PerarduaadastraCommented:
@nobus:

My apologies - I didn't mean to teach you to suck eggs. I used Nirsoft's BlueScreenView to open the files after I'd deleted the .txt extension, and it worked a treat.
0
 
nobusCommented:
well - there's no need to use the txt extension - so why still use it?
0
 
PerarduaadastraCommented:
@nobus:

I suspect that the asker tried to open the .dmp file in Notepad, and was prompted to save it on exit. If his computer is set to hide file extensions then .txt would be appended, as it's the default file extension for Notepad.
0
 
nobusCommented:
my problem is that the file opens directly in notepad, and when saved with proper extension seemingly is corrupt
0
 
jazzIIIloveAuthor Commented:
Hi,

dmp files are rejected to attach, thus i added the txt extension. Anyway, thanks for the interest. Update provided solved the issue.

Regards.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 5
  • 4
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now