SMTP to allow a printer to scan to email

Posted on 2014-08-31
Medium Priority
Last Modified: 2014-09-05
We just replaced a network printer with a different printer.  The old printer's ip was setup in smtp and we were able to scan to email.  I am using the old printer's ip and after configuring it to be able to scan to email I get a general error that only states SMTP.  Will the Exchange Admin need to setup the new printer to be able to scan to email?  I thought using the old printer's ip would work.  Also, will I need to input the SMTP's credentials on the new printer to be able to access the SMTP server?  I do this once in a blue moon (Changing or setting up a new network printer) and cannot remember what I did before.  I am definitely documenting the steps this time.  Thanks for your help
Question by:gloyola1
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 40296036
Please let me know which exchange version being used?
LVL 13

Expert Comment

ID: 40296067
You will need to configure the SMTP details into the new printer for email to work.

Accepted Solution

Sabi Goraya earned 2000 total points
ID: 40296123
What you need to do is enable Repay for the Printer IP address.
I will assume that you have Exchange 2010.
The instructions are as follows

if its exchange 2003

    Log into Exchange 2003 server ( in my example above) and start Exchange System Manager.
    Expand the organization_name object, and then expand the Servers node. Expand the server_name object of the server on which you want to control mail relay, and then expand the Protocols node.
    Expand the SMTP node, right-click the virtual SMTP server on which you want to control mail relay, and then click Properties
    Click Relay.
    In the Relay Restriction dialog box, several options are available. The Only the list below option is enabled by default; the list below this option is empty.
    Click Add. Enter the IP address of the server running eSupport ( in my example above).
    In the Relay Restrictions dialog box, click OK.
    Click Apply, and then click OK in the Default SMTP Virtual Server Properties dialog box.

Hope That helps
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LVL 37

Expert Comment

ID: 40296405
I thought using the old printer's ip would work.

If you can still get into the older printer's configuration, then yes, using the IP number that's setup already in the SMTP configuration is in most cases sufficient. Inputting the IP number of the printer itself has absolutely no use though.

Also, will I need to input the SMTP's credentials on the new printer to be able to access the SMTP server?
Depends, but again, if you can get into the old configuration of the old printer, you will see if it's necessary or not.

If the old printer config is not available anymore, help from the Exchange admin will be the quickest way to solve your problem.

Author Comment

ID: 40296815
Thanks for the replies.  I am using Exchange 2010.  I have configured the settings on the new printer, added DNS, added the SMTP server's ip, etc...I basically followed the same configurations that was done on the old printer.  I was starting to wonder if the Exchange Admin would need to know that the new printer was a different make and model than the old printer, but I could not see how that would come into play.  The only thing I did not enter on new printer was the SMTP servers credentials to be able to login to that server.  I have to get the credentials from the Exchange Admin.  Off today due to holiday, will work on this issue tomorrow.

Expert Comment

by:Sabi Goraya
ID: 40297502
This has nothing to do with the Exchange, Its all about what authentication the Exchange is allowing

On the default receive connector the Printers are not allowed to replay to avoid open replay.
Hence you add another Receive connector with only the IP address of the scanner as the allowed IP and configure the Authentication  per the link above.
This opens the Server for replay but only for from the printers IP and hence not compromising the security.
I do it all the time, Just Make Sure you follow the link for Exchange 2010 it works like a charm.
You can allow the same authentications on the Default receive connector but that will make your server an open relay and hence open to spamming.

make sure
1) Primary DNS is the DNS server in the network
2) Enter SMTP server on the printer
3) No Authentication required

Should work

Let me know else i will send you screen shots from one of my Configurations but make sure understand why we are doing this..it will help you understand why and what we are doing.

Author Closing Comment

ID: 40306717
Thanks for the help

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