How do I open attachments

Posted on 2014-09-01
Last Modified: 2014-09-27
Outlook is not opening attachments and says there is no viewer
Question by:rpqbryn
    LVL 2

    Accepted Solution


    generally it means that the program that is capable of running the software is not installed on your computer, or the program is installed but is not associated with it.

    can you tell me the file extension for the attachment.

    also check the link below.
    LVL 15

    Expert Comment

    Sounds like it is a picture file, but could be wrong.

    Can you save the attachment to your desktop then right-click and choose programs, try windows picture viewer.

    But yes as great_gentle_man points out, if you could provide the file extension that would be most helpful
    LVL 2

    Expert Comment

    save the attachment to your desktop or any other folder for that matter. follow instructions below

    To show or hide file name extensions:-


    Click the Start button.


    Click Control Panel.


    Click Appearance and Personalization.


    Click Folder Options.


    Click the View tab and then, under Advanced settings.


    To show file name extensions, clear the Hide extensions for known file types check box, and then click OK.
    (when done with your task and want to hide file extensions follow from step 1 to 5 and in step 6 click the Hide extensions check box )

    Expert Comment

    File extensions are xls; xlsx; doc and docx and yes the programs are installed and are associated correctly. Pdfs open with no problem.
    Also, outlook gives a message that there is no viewer for Word documents and Excel documents.
    LVL 2

    Expert Comment

    Also when you save the files at your desktop and try to open it directly, are they opening correctly?
    LVL 2

    Expert Comment


    this questioned is abandoned for more than two weeks. kindly either update status or close.

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