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Cannot access Server via NetBIOS or FQDN

Posted on 2014-09-01
Medium Priority
Last Modified: 2014-09-04
I have this server that when accessing its shares, either by the FQDN or netBIOS name, the error below appears.

What is interesting, is that I can access the share via the IP the server data is accessible.

Also it is important to note that I can ping the server by both the FQDN and netBIOS name.  I can also RDP to the server.  I just cannot access the shares by the FQDN.

Question by:nappy_d
  • 4
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LVL 11

Expert Comment

by:Manjunath Sullad
ID: 40296756
Append primary and connection specific DNS suffixes

Control Panel\Network and Internet\Network and Sharing Center

Local Area Connection Status

Internet Protocol Version 4 (TCP/IPv4)

Check (Append primary and connection specific DNS suffixes)

Also go through below EE path :
LVL 12

Accepted Solution

trinitrotoluene earned 2000 total points
ID: 40296806
your error is a good indication. I doubt it has anything to do with DNS settings.

"user name could not be found" indicates your machine is using some cached credentials which are no longer valid.

Check the Credential Manager in the Control Panel. I see you are using Windows Server 2008

Delete any unused credentials you find there and try again
LVL 12

Expert Comment

ID: 40296818
also check the User accounts you have created on your machine. Once again go to Control Panel and look under User accounts and also check the managed passwords set for each of these accounts.

Finally as a last resort try mapping to the server share manually

net use d: \\server\share password /user:Accounts\Dan 

Open in new window

where password is the password used to access the share and
Accounts\Dan is the domain/account name you use to log in to the server

Have a look at

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LVL 32

Author Comment

ID: 40296867
Everyone, I can access the server shares successfully using \\ipAddress\shareName and NEVER be prompted for any credentials as SSO works.
LVL 12

Expert Comment

ID: 40296883
have you checked the credential manager as I've mentioned in my comment above? the error you are getting makes it pretty obvious that there's a residual user name which is being used under the hood.

Doesn't matter if its SSO.

Also try
net use d: \\server\share /user:Accounts\Dan 

Open in new window

without the password
LVL 12

Expert Comment

ID: 40296885
replace Accounts\Dan with your domain and username
LVL 11

Expert Comment

by:Manjunath Sullad
ID: 40298558
Check the "Computer Browser" service is started on both side.

As mentioned in top, make sure "Enable NetBios over TCP/IP" is checked on both servers.

If its not working, Please make a note of IP address and run below command,

netsh winsock reset

Restart the server, and configure IP address again and check.

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