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Unable to print via Remote Desktop Windows Server 2012

To whom it may concern

I am having trouble to print via Remote Desktop on a Windows 2012 Server.  Server is setup as a domain controller.  The printer that I have on our local network is a Samsung SCX-4623FW.  I have installed the universal drivers on the server and my laptop is Windows 7 64-bit.  The printer shows that it is redirecting as shown in the print screen (Samsung SCX-4623FW Series (redirected 3).  The print job shows that it is printing and does not get stuck in the queue, but no printout happens on the Samsung SCX-4623FW locally.
 
I have done some research and seems like everyone had trouble with Remote Desktop Easy Print.  I have configured my AD Group Policy to disable this feature on both computer and user configuration.  I have done a gpupdate /force multiple times, but the Remote Desktop Easy Print does not change to normal drivers.

Is there any other setting that I need to check to fix the Remote Desktop Printing problem?
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Lourens van Dyk
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Lourens van Dyk
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1 Solution
 
Lourens van DykSenior Support EngineerAuthor Commented:
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Spike99On-Site IT TechnicianCommented:
I checked out the specs of the printer on this page: http://www.samsung.com/us/computer/printers/SCX-4623FW/XAA-specs.  The printer doesn't appear to be compatible with the PCL printer language, it uses Samsung's SPL printer language instead.

I read up on the SPL printer language and it uses the GDI interface built into Windows to render the jobs on the computer or 'host.'  Host-based print drivers don't work well in a remote desktop environment.  I wasn't able to find out if Samsung supports the use of the SPL-based printers in a terminal server environment. But, I know that HP flat out does not support the use of its host-based print drivers in a Terminal Server or Citrix XenApp environment.

I know from previous experience with Brother & HP host-based printers (like the HP LJ 1000 series) that some models simply will not work in an RDP. We got one to work despite that, the HP Color LaserJet 2600 (the 2605 has a PCL driver, the 2600 does not).  But, we never had much success with other Brother or HP host-based print drivers on our terminal servers.  Some wouldn't print at all, like what you're seeing. Some would print, but caused too many issues with server performance.  Host-based printing causes performance issues because all of the processing of the print job takes place on the host computer, almost none is done by the printer itself.  That's fine if it's a single user workstation, but it can cause issues on multi-user Citrix & terminal servers.  So, we instituted a firm PCL only policy for print drivers.

I would stick with printers that are compatible with the PCL printer language for best performance on terminal or Citrix servers.
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Lourens van DykSenior Support EngineerAuthor Commented:
Hi Alicia White

Thank you for the reply and the information that you provided.  It is ok if my Samsung SCX-4623FW printer does not want to print via Remote Desktop.  I only used it as a printer to test.  The main thing is that the customer uses a Konica Minolta Bizhub 363 Black & White Mono Multifunction Laser Printer / Copier and according to my records it should be PCL 6 compatible.  You can just check and make sure.  Here are the links:

http://www.biz.konicaminolta.com/bw/423_363_283_223/

Driver and Manual Download:
http://www.konicaminolta.eu/en/business-solutions/support/download-center.html?ref=dlptl

This Printer Redirects correctly and the test page also show that it goes through the queue, but does not print out physically at the Printer.

I don't know if this has something to do with the Remote Desktop Easy Print driver.  When accessing the properties, it does not display the printer driver, but remote Desktop Easy Print.

I have attached the file that displays the properties.
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Spike99On-Site IT TechnicianCommented:
We never had any issues with the Bizhub models on the terminal servers.   That model is pcl compatible, is that bizhub driver installed on the server?
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Lourens van DykSenior Support EngineerAuthor Commented:
Hi I just check the driver on the server.  I have installed it as a local printer, but see that my driver did not point to the PCL driver.  I have downloaded the driver and point it to the PCL driver.  The client that connects to the server via remote desktop uses a Windows 7 64-bit Windows.  Must I install this driver on the server as well and if so how do I go about to add it?  

I have to test it with the client to see if the printer prints the test page and from within their application.
Local-Installed-Printer-Screen-1.jpg
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Spike99On-Site IT TechnicianCommented:
In order for that printer to work as a redirected printer, the name of the driver installed on the server must match the name of the driver used for the printer on the client pc.

If you need to add the driver to the server, just open up the Devices and Printers window, single click on any printer to highlight it, then click on the "Print Server Properties" button at the top of the window.  Click on the Driver tab, then you can use that "Add" button to add the driver.
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