Mitel Teleworker call dropping

Hi All,
     We are having issues with dropped calls form our Teleworker system, Below are the logs from the Mitel system
Mitel Error Log
Our support company are not overly helpful with this issue hence the post here. This morning i received confirmation that call's in and out were working but on the 2nd attempt not even a dial tone was heard.

Some time only 1 side can not hear, this will happen with both internal & External calls, UK and international Calls.

The Mitel system is running via a Watchguard unit in XTM510 in an active/Passive Cluster. If you could prompt with any questions you have as i know the above information is very sketchy at best....

Image looked poor quality so i may amend if required.
LVL 5
ncomperAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ncomperAuthor Commented:
Ok this was an issue with the Watchguard unit in an Active-Passive setup. once removed to a single unit the calls worked as expected. I do not have a solution for this yet (using Active-Passive) but i will continue to look.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ncomperAuthor Commented:
No Final Fix but found the issues
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.