Two versions of Office 2013 installed - only one will activate

Posted on 2014-09-01
Medium Priority
1 Endorsement
Last Modified: 2014-09-04

We have a PC that must have had Office 2013 Professional Plus installed at one stage. When we took ownership it was not present and we installed Office Home and Business 2013. We have recently started to receive alerts that our     Office is unlicensed and needs to be activated and when we check the product information it has the correct version present and activated but the Pro plus version not activated. Furthermore, Office 2013 Pro Plus isn't listed anywhere in Programs or Add / Remove Programs.

I've included a screenshot below.

Is there a way to uninstall or remove this 'ghost' version without having to do a complete uninstall / re-install of Office?

Any help would be appreciated. Thanks.
Question by:southwestsixteen
LVL 22

Accepted Solution

mcsween earned 2000 total points
ID: 40296989
Close all office applications
Open a command prompt and change to the C:\Program Files (x86)\Microsoft Office\Office15\ directory

Display the keys currently installed to figure out which to remove
cscript ospp.vbs /dstatus

Open in new window

Look for the one that says Office 15, OfficeProPlus next to "LICENSE NAME:" and note the last 5 characters of installed product key then issue the following command replacing XXXXX with the last 5 from your key to remove.
cscript ospp.vbs /unpkey:XXXXX

Open in new window


Author Closing Comment

ID: 40304423
Hi mcsween, thanks for the solution. It worked perfectly

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