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troubleshooting Question

Random incoming calls have no sound (both way)

Avatar of StephRu
StephRu asked on
Voice Over IPIP Telephony
22 Comments1 Solution478 ViewsLast Modified:
Dear experts,

This is a fresh (and first) installation of freebpx on a virtual server, downloaded here http://schmoozecom.com/distro-download.php. It's the default installation and I haven't installed any "fancy" modules yet. The version of FreePBX is 5.211.65.

All outgoing calls work great. Randomly, we will not here our correspondent. On their side, they hear the phone ringing, but they don't know somebody has picked up the call. On our side, we hear absolutely nothing.

I'm new to this but I did my homework first. I opened all the recommended ports (http://www.freepbx.org/support/documentation/howtos/howto-resolving-audio-problems) but some of the instructions on that link are too advanced for me. The fact that the other person doesn't know that we took the call indicates (in my regards) that it's not really an audio problem (or codec), but something else.

Any pointers ? What could I test ?

Thank you for your help
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StephRu

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