cant undisable administrator using standard user.

Hi,

I am dealing with a client who is using windows 7. He has an administrative user name which he has the password to but cant get into the account. He has a standard user name where it works fine. i tried to reset the password to the administrative user it didnt work. I tried through dos it didnt work. I tried to enable the administrator username it didnt work. I tried in safe mode it didnt work. I ran a password cracker it didnt even come up with the administrative name on the computer, it just showed the standard user and that administrator and guest are disabled...

Does anyone have any suggestions to help?

Thank you
LVL 1
avib27Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
The administrator account in Windows 7 is disabled by design and no standard user will be allowed to change it. They cannot.

Windows 7 and Windows 8 have a password recovery setup that can be run and saved on a USB key. Did the user do this?

If not, I don't think there is much the user can do.  Back up the data and re-install Windows .
0
avib27Author Commented:
Nope he did not :/,  I had a feeling I'm most likely going to have to do that.  Do you think it might make a difference if I try something like a Windows pe?
0
JohnBusiness Consultant (Owner)Commented:
I don't think Windows PE has tools to crack a Windows 7 admin password. You can try. I used to be able to use Cain (oxid.it) to get Windows XP admin password, but that technique does not work in Windows 7.
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

McKnifeCommented:
That disk can do it http://pogostick.net/~pnh/ntpasswd/
Two steps: enable and reset the password (blank it).
0
avib27Author Commented:
Thanks,  I'm hopefully going to try it tomorrow,  I'll let you know what happens
0
Rob HutchinsonDesktop SupportCommented:
You can use this utility, but it is not free.
runs from a thumb drive...you download their software to create the bootable thumb drive.
You boot into a Windows gui that gives you a bunch of utilities one of which will let you reset the password.

http://www.boot-disk.com/password_changer.htm
'Account is disabled', 'Password never expires', 'Account is locked out', 'User Must Change Password at Next Logon' and 'Logon Hours' can be changed or reset.
0
joinaunionCommented:
You can't change passwords for admin with a standard account.

What do you mean you tried with dos?

What accounts do you see in control panel-User Accounts?
0
Frosty555Commented:
The built in "Administrator" account is disabled by design. It can be re-enabled, but only by another user who has been granted administrator rights, and not a standard user.

If you've forgotten the password for the user account on the system that has administrative rights, you can reset it using the Offline NT Password and Registry Editor that McKnife posted. You need to download and burn the CD image to a disc, and then boot your PC from that disc and follow the prompts. The utility has the ability to blank the password, and to un-disable accounts like the built-in Administrator account.

Your mileage may vary, it's not a supported utility and you run the risk of breaking the system, but I have had plenty of success with it in the past.
0
Natty GregIn Theory (IT)Commented:
You can reset the password for win 7 with Offline NT Password you will need the current version cause the old version does not work on win 7 or if the win 7 machine belongs to a active directory domain you can force admin login through a group policy object
0
avib27Author Commented:
nt password didnt work.. Do you think a windows repair would help?
0
JohnBusiness Consultant (Owner)Commented:
I do not think Repair Install will fix user accounts.  I am not certain, but I do not think so. I think at this point you are looking at backing up the data on the computer and reinstalling Windows.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
avib27Author Commented:
sounds like an end game to me.. I appreciate your help..
0
McKnifeCommented:
That disk has never failed me, please tell us what happened, I am sure it can be done also for you.
0
McKnifeCommented:
Sorry, were you under pressure closing this? :)
0
avib27Author Commented:
I was under pressure... But the user name I was looking for didnt show up which happened to be an administrator account.. Its just totally bizarre
0
JohnBusiness Consultant (Owner)Commented:
@avib27  - Thank you and I was happy to assist you.
0
McKnifeCommented:
avib, use that disk again. blank the password of the builtin administrator account "administrator" and enable that account - the disk has both options. Then, start windows, logon as "administrator" and your're in. From there, open the command line and set a new password for your user...

net user username newpassword
0
Matthew BorrussoCommented:
Team,
There is a few different boot utilitys out there.

There is one called Active Data Studio, they have a boot disk which has a locksmith utility.
Boot the disk, clear and unlock the accounts that you want in the SAM.

it is a pay for product, but you cant go wrong for the price with the amount of utilitys it comes with. If you have ever had a lost password, fried partition, needed to undelete, etc ,etc.. its worth the 1-2 hundred dollars. Besides you would pass the cost on to your customer anyway.
0
McKnifeCommented:
The nordahl disk is the one to go for. It works, it's free.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.