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troubleshooting Question

cant undisable administrator using standard user.

Avatar of avib27
avib27Flag for United States of America asked on
Windows OSWindows 7
19 Comments1 Solution215 ViewsLast Modified:
Hi,

I am dealing with a client who is using windows 7. He has an administrative user name which he has the password to but cant get into the account. He has a standard user name where it works fine. i tried to reset the password to the administrative user it didnt work. I tried through dos it didnt work. I tried to enable the administrator username it didnt work. I tried in safe mode it didnt work. I ran a password cracker it didnt even come up with the administrative name on the computer, it just showed the standard user and that administrator and guest are disabled...

Does anyone have any suggestions to help?

Thank you