How to be an IT manager?
Posted on 2014-09-02
Hi IT professionals,
I have a query not related to tech problems but more of a what do you do in this position if you were an IT manager? Generally in all companies with 50+ employees, there is a management hierarchy. IT manager would normally use common sense but ultimately have to answer to the MD, CEO, COO etc and that is it. Other requests and orders to jump are based on prioritising with an indepth awareness of the day to day of the business. The people in management can sometimes change however and 2 big problems arrise. People who used to have positions of superiority have been moved elsewhere but still like to be issuing orders to IT, and new people in superiority expect things that are either improper or impractical.
I have experience of working on a managed helpdesk where there was always a hierarchy with pretty visio diagrams of where to go and what to do but nothing close to that exists here and as far as I am aware there is no legal or otherwise compelling reason for a company to make expense for standards adoption.
How does an IT manager remain uncompromised and keep the decorum?