Error when trying to open Infopath form with SharePoint 2013.

Posted on 2014-09-02
Last Modified: 2014-09-13
I have a user that recieves the following error every time she tries to access a link to an Infopath form in SharePoint 2013.

"The specified form template could not be found, or is not compatible with rendering in the browser. It might need to be republished as a browser-enable form.

Click Try again to attempt to load the form again. If this error persists, contact the support team for the Web site.

Click Close to exit this message."

 She has Infopath 2010 on her PC and she was able to open the same forms yesterday.

Any ideas?
Question by:Rodney Stewart
    LVL 31

    Expert Comment

    by:Jamie McAllister MVP
    A few suggestions;

    Ensure user is using the 32 bit version of IE, and hasn't clicked the x64 version by mistake

    Check if anyone changed the form since yesterday

    Try any of the following:
    •      In IE, go to options > connections > Lan settings, turn of "Automatically detect settings"
    •      Make your SP site is a Trusted Site in IE
    •      Add SP to the Trusted Locations in Office
    •      Turn off all the Protected View options in the Office Trust Center
    •      Delete the Office cache file:

    And finally of course, upgrade her to Infopath 2013...

    Author Comment

    by:Rodney Stewart

     Thanks for the assistance but not luck. I was able to open the form if I "Open with Windows Explorer" in the document library and accessed the form. Additionally, I logged into the same computer and I didn't experience any issues under my profile. Do you think I.E.  could be the issue and I need to reinstall. She running IE 9 at the moment.
    LVL 31

    Expert Comment

    by:Jamie McAllister MVP
    When you open the form successfully does it open in the browser or in InfoPath Filler?

    Accepted Solution

    We fixed the issue. We recreated her user profile and the issue is no longer happening.

    Author Closing Comment

    by:Rodney Stewart
    Unfortunately none of their answers were able to fix my issue.

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