MS Visio update error

Please see the attached screenshot.

I have reset the software update agent and I reboot the computer
I have to install the patch manualy because the error Message (screenshot) tell me that there is not the correct Program version on the computer.

Only the visio update is failed but the remaining are installed. Please suggest a solution.

Visio Update failed
Thanks,
Venkat
LVL 3
venkatspbSenior Software EngineerAsked:
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Chris Berry1st Line Technical SupportCommented:
Is the visio SP1 or SP2 installed first?
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venkatspbSenior Software EngineerAuthor Commented:
I dont see any visio relatred installed. Please see the screenshot below captured from Resource explorer.
Resource Explorer
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Chris Berry1st Line Technical SupportCommented:
I believe one of the pre-requisites for that KB patch is SP1 or Sp2, can you try this?
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venkatspbSenior Software EngineerAuthor Commented:
ok, got it sir, Thank you very much.
Is there any way that we can stop this error like ignoring the patch so that the software update popup will not shows up with a failed message in windows updates.

Kindly help.

Thanks,
Venkat
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Chris Berry1st Line Technical SupportCommented:
If your on W7, you can search for updates, when it's found the update, right click -> Hide Update.

Chris
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venkatspbSenior Software EngineerAuthor Commented:
I am unable to do the mentioned setting. Could you please let me know any other way to get rid of the error?

Thanks,
Venkat
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LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

The question has either no comments or not enough useful information to be called an "answer".
0
venkatspbSenior Software EngineerAuthor Commented:
Thanks,
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