WD Passport Not Detected

I have 2 WD Passport external hard drives , connected to USB 3.0 -
One has light on but not detected on computer ..
,

Was working fine Saturday night , noticed Monday - it was not found in My Computer ...

Is there a way to change drive letter via registry?
,
Thanks ..
LVL 4
mvalencia2003Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

mvalencia2003Author Commented:
in Device Manager , 2 USB Root Hub shows
=


Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

The driver could not be loaded because a previous version of the driver is still in memory.
0
☠ MASQ ☠Commented:
Don't worry at this stage about changing drive letters.  Shut down the PC, unplug anything in the USB ports (apart from mouse/keyboard) and then restart.  Then plug in devices one at a time starting with the Passport.
0
mvalencia2003Author Commented:
also , now USB Flash Drive (SanCruzer) not detected on front USB port ,

?
0
What were the top attacks of Q1 2018?

The Threat Lab team analyzes data from WatchGuard’s Firebox Feed, internal and partner threat intelligence, and a research honeynet, to provide insightful analysis about the top threats on the Internet. Check out our Q1 2018 report for smart, practical security advice today!

Michael-BestCommented:
Unlug all USB devices.
Uninstall all USB devices in device manager.
Reboot the PC.
Plug in the USB devices and let the PC recognise and install the USB devices.

These steps should solve it.

If not you may have a bad interface on your extenal drive which the only solution is to replace the extenal drives case ( the internal HDD drive should be good to go )

Depending on the model of your WD HDD? ( give detail for further suggestions )
 
You can access the data via another case or via direct connection to the HDD with a SATA to USB cable with a power adapter,
0
mvalencia2003Author Commented:
Michael-Best ,

by all USB Devices , you mean everything under : Universal Serial Bus controllers
?
0
Michael-BestCommented:
Yes.
Anything (windows 7 and newer OS ) when again plugged in will re- install.

Commenting from Japan. its now bed time, so I hope that I have helped for now, back to your question tomorrow.
0
mvalencia2003Author Commented:
did this :
Unplug all USB devices.
Uninstall all USB devices in device manager.
Reboot the PC.

--
these still show error ,
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D


ERROR :
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

The driver could not be loaded because a previous version of the driver is still in memory.
0
☠ MASQ ☠Commented:
Start with this M$ FixIt
http://support.microsoft.com/mats/hardware_device_problems

This should undo any registry issues (you may need to reboot afterwards)

If that doesn't help we might need to reinstall the board's chipset drivers.
0
mvalencia2003Author Commented:
No fix , ,

Error : USB Root Hub has a driver problem
,

?
0
☠ MASQ ☠Commented:
Which version of Windows?
Is this a ASUS board? If not can you post make/model please?

As the previous suggestions haven't fixed it I'm guessing there's a registry issue with the USB Controller.

Post the details above and in the meantime I'll look up the fix for Fresco controllers, this sounds very similar.
0
☠ MASQ ☠Commented:
OK looks like an i600 so will have a B75 chipset but does have a Fresco USB 3.0 Controller
I'd suggest trying the Asus installer anyway (Just use the FLUSB3.0-3.5.73.0.exe installer)

But given this happened "overnight" I wonder if an update may be to blame.

It might be worth seeing if you can restore Windows back a week or so and see if that kicks it back into life first
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
0
noxchoGlobal Support CoordinatorCommented:
This guy says it worked for him:  http://answers.microsoft.com/en-us/windows/forum/windows_xp-hardware/fixing-error-code-38/d8a460ea-63bc-4631-954c-0e61614e26bf?page=2
I was plagued with this issue recently and found that if you delete all of the registry entries for Human Interface Devices (HID) and then reboot. The issue should be resolved.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{745A17A0-74D3-11D0-B6FE-00A0C90F57DA}

After getting to that key. Delete each of the numbered folders under it. Leave the properties folder.

NOTE: Backup the registry prior to making any changes to the registry. You can seriously mess up stuff when deleting keys in the registry.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mvalencia2003Author Commented:
MASQ :

Last update to install was =
Security Update for Windows 8.1 for x64-based Systems (KB2993651)
Installation date: ‎8/‎28/‎2014 3:38 AM
Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.


but as you see it was on 28th , , HD was still fine on 8/30 ...
?
0
mvalencia2003Author Commented:
Thanks 'noxcho'
,

That worked - -
I noticed after the reboot , before plugging in HDs .. I kept noticing some random / weird drives flashing - -
-D Drive
-Y Drive
, , something I hadn't seen / plugged in before - - maybe a CD/DVD I once inserted ...

Anyway , glad is fixed -

Thanks , !!!
0
noxchoGlobal Support CoordinatorCommented:
Happy to help.
Take care
Nox
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.