WD Passport Not Detected
I have 2 WD Passport external hard drives , connected to USB 3.0 -
One has light on but not detected on computer ..
,
Was working fine Saturday night , noticed Monday - it was not found in My Computer ...
Is there a way to change drive letter via registry?
,
Thanks ..
One has light on but not detected on computer ..
,
Was working fine Saturday night , noticed Monday - it was not found in My Computer ...
Is there a way to change drive letter via registry?
,
Thanks ..
Don't worry at this stage about changing drive letters. Shut down the PC, unplug anything in the USB ports (apart from mouse/keyboard) and then restart. Then plug in devices one at a time starting with the Passport.
ASKER
also , now USB Flash Drive (SanCruzer) not detected on front USB port ,
?
?
SOLUTION
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ASKER
Michael-Best ,
by all USB Devices , you mean everything under : Universal Serial Bus controllers
?
by all USB Devices , you mean everything under : Universal Serial Bus controllers
?
ASKER
Yes.
Anything (windows 7 and newer OS ) when again plugged in will re- install.
Commenting from Japan. its now bed time, so I hope that I have helped for now, back to your question tomorrow.
Anything (windows 7 and newer OS ) when again plugged in will re- install.
Commenting from Japan. its now bed time, so I hope that I have helped for now, back to your question tomorrow.
ASKER
did this :
Unplug all USB devices.
Uninstall all USB devices in device manager.
Reboot the PC.
--
these still show error ,
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
ERROR :
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory.
Unplug all USB devices.
Uninstall all USB devices in device manager.
Reboot the PC.
--
these still show error ,
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
on Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
ERROR :
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory.
Start with this M$ FixIt
http://support.microsoft.com/mats/hardware_device_problems
This should undo any registry issues (you may need to reboot afterwards)
If that doesn't help we might need to reinstall the board's chipset drivers.
http://support.microsoft.com/mats/hardware_device_problems
This should undo any registry issues (you may need to reboot afterwards)
If that doesn't help we might need to reinstall the board's chipset drivers.
ASKER
No fix , ,
Error : USB Root Hub has a driver problem
,
?
Error : USB Root Hub has a driver problem
,
?
Which version of Windows?
Is this a ASUS board? If not can you post make/model please?
As the previous suggestions haven't fixed it I'm guessing there's a registry issue with the USB Controller.
Post the details above and in the meantime I'll look up the fix for Fresco controllers, this sounds very similar.
Is this a ASUS board? If not can you post make/model please?
As the previous suggestions haven't fixed it I'm guessing there's a registry issue with the USB Controller.
Post the details above and in the meantime I'll look up the fix for Fresco controllers, this sounds very similar.
ASKER
OK looks like an i600 so will have a B75 chipset but does have a Fresco USB 3.0 Controller
I'd suggest trying the Asus installer anyway (Just use the FLUSB3.0-3.5.73.0.exe installer)
But given this happened "overnight" I wonder if an update may be to blame.
It might be worth seeing if you can restore Windows back a week or so and see if that kicks it back into life first
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
I'd suggest trying the Asus installer anyway (Just use the FLUSB3.0-3.5.73.0.exe installer)
But given this happened "overnight" I wonder if an update may be to blame.
It might be worth seeing if you can restore Windows back a week or so and see if that kicks it back into life first
http://windows.microsoft.com/en-gb/windows-8/restore-refresh-reset-pc
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ASKER
MASQ :
Last update to install was =
Security Update for Windows 8.1 for x64-based Systems (KB2993651)
Installation date: 8/28/2014 3:38 AM
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
but as you see it was on 28th , , HD was still fine on 8/30 ...
?
Last update to install was =
Security Update for Windows 8.1 for x64-based Systems (KB2993651)
Installation date: 8/28/2014 3:38 AM
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
but as you see it was on 28th , , HD was still fine on 8/30 ...
?
ASKER
Thanks 'noxcho'
,
That worked - -
I noticed after the reboot , before plugging in HDs .. I kept noticing some random / weird drives flashing - -
-D Drive
-Y Drive
, , something I hadn't seen / plugged in before - - maybe a CD/DVD I once inserted ...
Anyway , glad is fixed -
Thanks , !!!
,
That worked - -
I noticed after the reboot , before plugging in HDs .. I kept noticing some random / weird drives flashing - -
-D Drive
-Y Drive
, , something I hadn't seen / plugged in before - - maybe a CD/DVD I once inserted ...
Anyway , glad is fixed -
Thanks , !!!
Happy to help.
Take care
Nox
Take care
Nox
ASKER
=
Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)
The driver could not be loaded because a previous version of the driver is still in memory.