MS Word 2003 not displaying rtf correctly

All of a sudden MS Word 2003 is not displaying a rtf files correctly that was created by an Access form including files that were created months ago and did display correctly. The files that were created months ago have not changed. Other Access forms that have created rtf files are displaying correctly. The files that are not displaying correctly are displaying like this:

It should look something like this:
correct displayI have attached the rtf file (hopefully with identifying info removed).
Any ideas what is causing this?
Invoice.rtf
LVL 39
thenelsonAsked:
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
Given the last problem you had (the envelope issue) and this one, I have to wonder if you have issues with a print driver, or with a user profile. Can you try switching the printer for (a) your machine default and (b) the one defined in Access, and see if that does anything.

Also try logging onto the machine as a different user ... if the problem goes away, then you've got a bad/corrupt user profile, and you'll have to recreate.
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thenelsonAuthor Commented:
The envelope problem occurred when I tried to print to a printer. This problem is occurring with exporting to an rtf (DoCmd.OutputTo acOutputForm, "frmInvoice", acFormatRTF, sFileName). I tried creating a new form (which fixed the envelope problem) but didn't help here. I figure it is a problem with Word since rtf files that displayed correctly before are not displaying correctly now even though I have not changed the files.

I'll try another computer and create a new user and log in under that account.
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thenelsonAuthor Commented:
The rtf files are displaying incorrectly in MS Word in another computer so it is not a problem with the user account or MS Word. The problem is in the rtf files themselves.
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GrahamSkanRetiredCommented:
Can you try saving the file in another format and then opening the new file?

This is not intended as a long-term solution, but it might help to pin-point the origin of the problem.
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thenelsonAuthor Commented:
Can you try saving the file in another format.
Save the existing rtf file in another format or save from the form to another format?
What format do you suggest?
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GrahamSkanRetiredCommented:
Why not ".doc"?
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thenelsonAuthor Commented:
Opening the rtf file in Word, saving it as a doc, then opening the doc results in the same thing (except the doc file is 3 times bigger.)

Access does not have the capability to save files in doc format.
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Scott McDaniel (Microsoft Access MVP - EE MVE )Infotrakker SoftwareCommented:
The envelope problem occurred when I tried to print to a printer. This problem is occurring with exporting to an rtf
As far as Access is concerned, it's the same thing. "Output" is the same as "Print", at least in terms of formatting and such.

How does your Access form create the RTF file?
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thenelsonAuthor Commented:
I discovered that Access forms exported to rtf create a table with each row a record in the rtf. In this case, the form includes only one record so only one record was in the rtf. Unlike reports which create an rtf with everything in the report formatted just like the report.

Some time ago I converted a report to this form (so I can make changes to it before saving it) and that is when the "problem" started. Since this is Access 2003, I don't have the export to pdf option.

So I,m going to use this form to populate a report which will be exported to an rtf.

I'm splitting the points between those who responded.

Thanks
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