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android gmail does not highlight phone numbers

Posted on 2014-09-02
Medium Priority
Last Modified: 2014-11-24
I have a samsung galaxy s4 duos phone. Gmail does not highlight phone numbers in message subjects (something that enables you to click on it and call). My friend has that feature on his windows phone. Do you know how to fix it?
Question by:axcx
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LVL 10

Expert Comment

by:Brandon Lyon
ID: 40299683
I have a phone on Android 4.2 (Samsung Note 2) and my gmail highlights phone numbers in messages. Are you perhaps viewing something in the spam folder? It might not highlight if it thinks the email is phising you.

Author Comment

ID: 40300628
"Regular" folder for incoming e-mails. These are customers' forms from my website. I want to call them back.
LVL 10

Expert Comment

by:Brandon Lyon
ID: 40301285
How is the phone number formatted? Is it just numbers? Dashed? With parentheses?
There may be some HTML in the email which is causing that parser to stop working. Do you have a sample part of the email's markup we can use (without personal information)?

Alternately, since it sounds like you're in charge of the form on your website, you can add the following markup to the emails in order to help your phone recognize that its a phone number:

<a href=”tel:123-456-7890“>1234567890</a>

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Author Comment

ID: 40303124
Just a 9-digit number. My webmaster sent emails to his windows phone and had no problems with it. So probably this is not about email format.
LVL 10

Accepted Solution

Brandon Lyon earned 1500 total points
ID: 40303763
Something is wrong. There is no reason why gmail on Android wouldn't make a phone number in an email clickable. That is the default behavior since as far back as I can remember.

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