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troubleshooting Question

Exchange 2013, Outlook 2013, missing read emails in shared mailbox

Avatar of crp0499
crp0499Flag for United States of America asked on
3 Comments1 Solution397 ViewsLast Modified:
Our exchange 2013 box has a mailbox that is shared across several users.  The primary user can see all unread email in the inbox.  Other users cannot.

The primary user will see, as an example, 50 read emails and 13 unread.  Other users cannot see all of the unread.  The numbers reflected are the same, but in the view, you cannot see the unread emails.

I have reset the view.  I deleted the profile and rebuilt.  I have added other users and tested on other computers.  I have sorted off of a different column.  No joy.  I still have a mismatched number of unread emails in several of my shared mailboxes.

This is Exchange 2013 (CU6) and Outlook 2013.

Ideas on what I may have missed?