Innovative Ideas for End User Computing

Hi, I am responsible for setting up 2015 business plan for End User Computing (End User Devices, Applications like SCCM, VDI and OS like Windows 7, Collaboration tools like Lync and Video technologies)

We are in the process setting up our 2015 business plan. I need some innovative ideas for business planning End User Computing area.

Something like How to Mange Unused (but booked) Conference rooms, Proactively manage End User problem etc...

Appreciate your help...
Raj TAsked:
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Lionel MMConnect With a Mentor Small Business IT ConsultantCommented:
There are tons of software solutions out there and depending on your specific needs and budget. There is hotel mangement software that can deal with things like un-used, or un-booked conference rooms; same thing with college classroom software. As far as proactively monitoring end-user issues go there lots to recommend--I ahve just gone through a evaluation for myself and my consulting business and found GFI and GFI cloud very good. Then there are also solutions from goto assist which I really like and am still learning. There is a free version from Cisco called meraki (but works best with Cisco hardware). So if you provide more specific goals I could be of further help.
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Raj TAuthor Commented:
I am looking for some innovative ideas for enabling end user experience...Which other may be doing already in different already...

Something like
1- automatic password reset with voice recognition
2- sentiment analysis of end users calls
3- without getting survey from users on new product roll out ....understand their problem...and fix the system
4- end user education on using new products like CISCO Movi and video conferencing system

I
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Lionel MMSmall Business IT ConsultantCommented:
sorry I can't help with that
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Bryant SchaperCommented:
It would be hard to really assist, without knowing your pain points/industry.  Conference rooms for example can be scheduled in Exchange for example, assuming you run exchange.  If not then my two cents is switch to exchange, lol.
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Raj TAuthor Commented:
We are in Exchange. But the challenge is managing over booking and unused rooms. People block it for years and don't use it.
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Bryant SchaperCommented:
You can limit how far in advance a room can be booked in Exchange
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