Issue with latency and server connection when passing signal through ShoreTel VOIP phones
Posted on 2014-09-02
I have a user that is having a strange issue. She was getting repeatedly disconnected from the local network. I checked her cable to the switch and it was a little loose. Once she was plugged back in, she can keep a constant connection, but there are problems. If the cable is directly connected to the PC she can access everything just fine, Outlook, the web, etc. We use the PC port on the back of our ShoreTel 230 phones to pass the connection through. The problem is that if I connect the PC through the phone, there is major latency. Outlook will not update, although it says its connected. Also, webpages will say they are transferring data, but nothing every loads. Windows troubleshooting says that websites can be contacted. I can ping any site. Does anyone have any ideas about this??