What do I need to do to physically move an HP laser and color laser printer?

Posted on 2014-09-02
Last Modified: 2014-09-29

We are moving to a new office in a few days and I've been told by the moving company that we need to get a service tech from HP to prepare our printers for the journey.  I've never heard of such a service so I've been searching online and cannot find references to what needs to be done.

Only one of our printers has a specific manual with instructions for moving it.

We are only moving across the street and are able to go through a smooth and indoor pedway to get to the new location.  There will be no vehicle transport involved.

Can someone elaborate on what are some best practices for laser printer moves?  

I have Googled this topic and come up with little information.

Question by:paradigm_IS
    LVL 14

    Expert Comment

    by:Brad Groux
    If you have a support contract in place for your large printers generally they have services for assisting in the moving of the printers/copiers. This is generally the case with leased printers. If you have no support contract in place (generally the case with owned printers), it is on you to move it yourself or hire a third party to do so - as it seems that your moving company doesn't want to deal with them?

    Author Comment

    We do not have a support contract in place for our printers.

    The moving company will move them, however, as I mentioned, they have said we should "prep the printers for moving by getting a service tech to do this."  If we don't do this step, then they aren't responsible for any problems or damage to the internals.
    LVL 89

    Expert Comment

    by:John Hurst
    If you are very concerned, you should contact HP.

    It seems to me that you could remove the toner cartridge and the paper from the drawers, put them aside and move them carefully.  Supervise the movers.
    LVL 24

    Assisted Solution

    by:Mohammed Khawaja
    Have done this in my past life for about 110 printers.  Best thing to do is as follows:

    1.  Remove additional trays
    2.  Remove all paper
    3.  Remove all toners
    4.  Remove manual feed trays (if possible)
    5.  Tape the doors or anything that could be opened
    6.  Transport them in the same position (i.e. don't turn them upside down or sideways during the transportation)
    7.  Ensure all printers are labelled prior to the move to ensure right printer is installed at the right location
    LVL 37

    Expert Comment

    Laser printers are tough.

    I used to work for a company that supplied printers on a clickcharge (pay per page) basis. We often moved printers from one company to another, for various reasons (contract terminated, customer wanted a bigger printer, etc). They ranged from small mono desktop lasers to department size colour lasers. In all instances we simply removed any additional input and output trays, put the components in a car and drove them to the new location. We never removed the toners or other consumables, as that can cause other problems. For example, light might leak onto a drum and seriously degrade it.

    I think your moving company just wants to make sure nobody will blame them if one of the printers has a problem when reinstalled.
    LVL 14

    Accepted Solution

    This is what we have used in the past and all worked out.

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