I work for a medium sized manufacturing company that cannot afford to have data leakage. We installed SpectorPro to monitor employee computer use and were troubled to realize upon requesting technical support from SpectorSoft that the support operator could access my SpectorPro settings remotely. This was a shock and has us worried about what other data SpectorSoft, can collect from our company computers with SpectorPro.
Does anyone have experience with this and know what data they collect and how often? What do IT pros do in this type of situation? Is there another type of employee monitoring software which doesn't have this type of backdoor for the vendor to access?