Solved

QNAP Network attached storage becomes unaccessible

Posted on 2014-09-03
9
299 Views
Last Modified: 2014-09-28
Hello,

We recently both two TS220 devices. After plugging them in the network, I finds them with QFinder and follow the setup steps, leaving them on DHCP (after that I create a reservation in the DHCP).

The first strange thing is that after the setup I receive a message that the file system is not clean, and a disk check is running. I am waiting for that to complete, and I do create a shared folder to backup to it with Symantec backup exec.


After a while:
1. For device 1 it became unaccessible after a couple of hours.
2. For device 2 it became unaccessible after a couple of days.

I asked the customer to power them off, and them back on. The same thing happened.


I am quite confuse how to proceed with this.

Trying to resolve the issue with the support company, but the only thing that they are saying is to reinstall different versions of firmwares, and nothing more.

P.S. I am working remotely so do not have access to physical access to the devices.

Any ideas ? :)
0
Comment
Question by:goliveuk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 1

Expert Comment

by:Chris Berry
ID: 40300466
We had a similar site, we didn't reserve by DHCP but assigned static.

When we installed the QNAP a printer was offline on their network, did the normal ping via CMD and came back okay, didn't think much more of it.

After about a day we kept finding that users could not access the QNAP until it was rebooted, it would then work temp again till the same issue.

Can you temp assign to a static and triple check nothing else is using that IP?

Chris
0
 

Author Comment

by:goliveuk
ID: 40300499
Hello Chris,

Last time the device stopped responding was over the night during a backup. And it has a DHCP reservation.
0
 
LVL 1

Expert Comment

by:Chris Berry
ID: 40300519
Hmm odd.

Can you do a constant ping on the device and run a backup to see if the ping drops?
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 

Author Comment

by:goliveuk
ID: 40300542
Yep, it is quite odd. After this issue occurs - the device is on the network - I can ping it, I can open the home page....and that's it. Cannot login, if I restart it via QNAP it is disappearing totally from the network and I have to reboot from the button.
0
 
LVL 1

Expert Comment

by:Chris Berry
ID: 40300602
Is it connected wireless?
0
 

Author Comment

by:goliveuk
ID: 40300614
No, connected with cable
0
 
LVL 1

Expert Comment

by:Chris Berry
ID: 40300617
QNAP set to sleep after a certain time?
0
 

Accepted Solution

by:
goliveuk earned 0 total points
ID: 40340968
It seems that this is a issue with the filesystem of the QNAP. I am working with the support company now to resolve it.
0
 

Author Closing Comment

by:goliveuk
ID: 40348358
Find the issue with the product support
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question