QNAP Network attached storage becomes unaccessible
Posted on 2014-09-03
We recently both two TS220 devices. After plugging them in the network, I finds them with QFinder and follow the setup steps, leaving them on DHCP (after that I create a reservation in the DHCP).
The first strange thing is that after the setup I receive a message that the file system is not clean, and a disk check is running. I am waiting for that to complete, and I do create a shared folder to backup to it with Symantec backup exec.
After a while:
1. For device 1 it became unaccessible after a couple of hours.
2. For device 2 it became unaccessible after a couple of days.
I asked the customer to power them off, and them back on. The same thing happened.
I am quite confuse how to proceed with this.
Trying to resolve the issue with the support company, but the only thing that they are saying is to reinstall different versions of firmwares, and nothing more.
P.S. I am working remotely so do not have access to physical access to the devices.
Any ideas ? :)