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QNAP Network attached storage becomes unaccessible

Hello,

We recently both two TS220 devices. After plugging them in the network, I finds them with QFinder and follow the setup steps, leaving them on DHCP (after that I create a reservation in the DHCP).

The first strange thing is that after the setup I receive a message that the file system is not clean, and a disk check is running. I am waiting for that to complete, and I do create a shared folder to backup to it with Symantec backup exec.


After a while:
1. For device 1 it became unaccessible after a couple of hours.
2. For device 2 it became unaccessible after a couple of days.

I asked the customer to power them off, and them back on. The same thing happened.


I am quite confuse how to proceed with this.

Trying to resolve the issue with the support company, but the only thing that they are saying is to reinstall different versions of firmwares, and nothing more.

P.S. I am working remotely so do not have access to physical access to the devices.

Any ideas ? :)
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goliveuk
Asked:
goliveuk
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1 Solution
 
Chris Berry1st Line Technical SupportCommented:
We had a similar site, we didn't reserve by DHCP but assigned static.

When we installed the QNAP a printer was offline on their network, did the normal ping via CMD and came back okay, didn't think much more of it.

After about a day we kept finding that users could not access the QNAP until it was rebooted, it would then work temp again till the same issue.

Can you temp assign to a static and triple check nothing else is using that IP?

Chris
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goliveukAuthor Commented:
Hello Chris,

Last time the device stopped responding was over the night during a backup. And it has a DHCP reservation.
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Chris Berry1st Line Technical SupportCommented:
Hmm odd.

Can you do a constant ping on the device and run a backup to see if the ping drops?
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goliveukAuthor Commented:
Yep, it is quite odd. After this issue occurs - the device is on the network - I can ping it, I can open the home page....and that's it. Cannot login, if I restart it via QNAP it is disappearing totally from the network and I have to reboot from the button.
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Chris Berry1st Line Technical SupportCommented:
Is it connected wireless?
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goliveukAuthor Commented:
No, connected with cable
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Chris Berry1st Line Technical SupportCommented:
QNAP set to sleep after a certain time?
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goliveukAuthor Commented:
It seems that this is a issue with the filesystem of the QNAP. I am working with the support company now to resolve it.
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goliveukAuthor Commented:
Find the issue with the product support
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