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AD user cannot connect her old mails after name change

Posted on 2014-09-03
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Last Modified: 2014-09-03
A user requested her name to be changed to her married name and we have changed her name in AD and added new smtp address to her mailbox account but now in outlook 2010 she cannot connect to her old emails?
Do we need to go to accounts settings and add her new name in? Can you please provide me with the correct steps?

thanks
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Question by:kuzum
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by:Miguel Angel Perez Muñoz
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Try recreating your OAB: http://forums.msexchange.org/Username_change_(married%2Fsurname)/m_1800551007/tm.htm
To do this, start EMS and input: Get-OfflineAddressbook | Update-OfflineAddressbook then press enter. Restart Background Intelligent Transfer Service on your mailboxserver. Last step is input Get-ClientAccessServer | Update-FileDistributionService and press enter.

On client, do a send/receive > download Offline address book and must be fixed.
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TropicalBound earned 500 total points
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Is the user able to see her old email in OWA?  If so, there is a configuration problem in Outlook.  Creating a new profile under her current name should do the trick.
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