Solved

Weird Exchange/Outlook issue sending email.

Posted on 2014-09-03
2
85 Views
Last Modified: 2015-05-20
Hello everyone. We had an exchange server running 2 accepted domains lets say Domain-A and Domain-B. domain b split off and went to a hosted solution. We removed the accepted domain, made sure all smtp addressed for Domain-B were cleaned up and all seemed okay. There is only one under still setup on both our internal exchange server on Domain-A as well as the hosted exchange server that Domain-B moved to. That user is the owner of the company so we need to try and fix this as soon as possible. He has a problem where he tries to send to himself a test from Domain-A to Domain-B and he gets an undeliverable message. If you look at the message (which I have included) the error is "IMCEAEX-_O=Company_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user121@domain-a.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##"

It's taking his user@domain-b.com to address but trying to send it to an address that is user121@domain-a.com which does not exist anymore. To try and troubleshoot I thought maybe his outlook client was caching it somewhere so I had him delete the auto generated email for user@domain-b.com in his outlook history but when he types out the address to recreate the cached address it does the same thing when he send the message. Is this being pulled from the AD schema or something? I'm not sure where this is coming from. The full error is listed below. Thanks for any and all help! cheers


Diagnostic information for administrators:

Generating server: EXCH2K10.domain-a.com

IMCEAEX-_O=Company_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user121@domain-a.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from EXCH2K10.domain-a.com ([::1]) by EXCH2K10.domain-a.com ([::1])
 with mapi id 14.01.0438.000; Tue, 2 Sep 2014 09:55:22 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: User <user@domain-a.com>
To: "User (121)" <user@domain-b.com>
Subject: work from home
Thread-Topic: work from home
Thread-Index: Ac/GtRp6zj2PB3L5Qd+EMZ+YA4Vy6gAAG7Qw
Date: Tue, 2 Sep 2014 09:55:22 -0400
Message-ID: <CF96766A2D01B64A9803F9F71FC5206D74F9226C@EXCH2K10.domain-a.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <CF96766A2D01B64A9803F9F71FC5206D74F9226C@EXCH2K10.domain-a.com>
MIME-Version: 1.0
X-Originating-IP: [192.168.XXX.XXX]
0
Comment
Question by:Abacus IT
2 Comments
 
LVL 12

Accepted Solution

by:
David Paris Vicente earned 500 total points
Comment Utility
Hi,

Did you check if there are any rules for that mailbox?
Please disable any Add ins and try it.
What happen if you send it through OWA?

Did you try to recreate the profile?

Let us know
0
 
LVL 1

Author Comment

by:Abacus IT
Comment Utility
Dave,
Thanks again for your help. I finally was able to recreate the Outlook profile yesterday. I tested and the mail did not bounce. I want to give it a few more days but I think we may be good.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now