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Weird Exchange/Outlook issue sending email.

Posted on 2014-09-03
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Last Modified: 2015-05-20
Hello everyone. We had an exchange server running 2 accepted domains lets say Domain-A and Domain-B. domain b split off and went to a hosted solution. We removed the accepted domain, made sure all smtp addressed for Domain-B were cleaned up and all seemed okay. There is only one under still setup on both our internal exchange server on Domain-A as well as the hosted exchange server that Domain-B moved to. That user is the owner of the company so we need to try and fix this as soon as possible. He has a problem where he tries to send to himself a test from Domain-A to Domain-B and he gets an undeliverable message. If you look at the message (which I have included) the error is "IMCEAEX-_O=Company_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user121@domain-a.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##"

It's taking his user@domain-b.com to address but trying to send it to an address that is user121@domain-a.com which does not exist anymore. To try and troubleshoot I thought maybe his outlook client was caching it somewhere so I had him delete the auto generated email for user@domain-b.com in his outlook history but when he types out the address to recreate the cached address it does the same thing when he send the message. Is this being pulled from the AD schema or something? I'm not sure where this is coming from. The full error is listed below. Thanks for any and all help! cheers


Diagnostic information for administrators:

Generating server: EXCH2K10.domain-a.com

IMCEAEX-_O=Company_OU=EXCHANGE+20ADMINISTRATIVE+20GROUP+20+28FYDIBOHF23SPDLT+29_CN=RECIPIENTS_CN=user121@domain-a.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from EXCH2K10.domain-a.com ([::1]) by EXCH2K10.domain-a.com ([::1])
 with mapi id 14.01.0438.000; Tue, 2 Sep 2014 09:55:22 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: User <user@domain-a.com>
To: "User (121)" <user@domain-b.com>
Subject: work from home
Thread-Topic: work from home
Thread-Index: Ac/GtRp6zj2PB3L5Qd+EMZ+YA4Vy6gAAG7Qw
Date: Tue, 2 Sep 2014 09:55:22 -0400
Message-ID: <CF96766A2D01B64A9803F9F71FC5206D74F9226C@EXCH2K10.domain-a.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <CF96766A2D01B64A9803F9F71FC5206D74F9226C@EXCH2K10.domain-a.com>
MIME-Version: 1.0
X-Originating-IP: [192.168.XXX.XXX]
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Question by:Abacus IT
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2 Comments
 
LVL 12

Accepted Solution

by:
David Paris Vicente earned 1500 total points
ID: 40300869
Hi,

Did you check if there are any rules for that mailbox?
Please disable any Add ins and try it.
What happen if you send it through OWA?

Did you try to recreate the profile?

Let us know
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LVL 1

Author Comment

by:Abacus IT
ID: 40320825
Dave,
Thanks again for your help. I finally was able to recreate the Outlook profile yesterday. I tested and the mail did not bounce. I want to give it a few more days but I think we may be good.
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