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winxp setup fails as keybaord turs off

Posted on 2014-09-03
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Last Modified: 2014-10-04
Hi, I have a weird problem where my winxp pc fails to boot as I go into a loop on bootup, and I even tried all the options like safe mode.
So I boot up from the win xp CD and what happens is that the xp setup loads then when then the usb keyboard seem to turn off just when I am prompted to press return.
The keybaord lights turn on and I key press a key to load from cd.

Not sure what to do here
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Question by:jagguy
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Expert Comment

by:Giggz
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Hi jagguy,

try to go to your bios setup, and check the "Legacy USB Device" support if it's turned on or off. try changing that, save and exit the bios setup, and try again.

thx
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by:jagguy
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ok where is this exactly  as I cant see it on the bios American megatrends
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by:jagguy
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I disabled and enabled legacy support and there is no difference. just as the setup loads to I can use the keyboard it disables and I cant use the keyboard
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by:jagguy
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hello? I cant use the keyboard so i cant reinstall winxp. I am stuck
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Expert Comment

by:Giggz
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is the keyboard connected to a USB hub? also if it's connected to the front USB ports of a computer, try connecting them to the back ports.
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Author Comment

by:jagguy
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I have tried all of this obvious stuff, it isnt working but power to the keyboard exists until setup?
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Expert Comment

by:Giggz
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well, since you tried these things, and you know the keyboard is not defective, then here are the only 3 things that could be possible:
1) some BIOS setting for Legacy USB devices, or Keyboard Support or something similar to that, they have to be enabled.
2) you have a motherboard problem
3) update your BIOS to the latest stable version.

if you need help with any of these things, I'll be glad to help, but I will need the make/model of your motherboard, unless it's a pre-built computer or laptop, then you can provide the make/model of your computer.

thx
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Expert Comment

by:Giggz
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i should also mention, if it's a Dell computer, they do have this issue sometimes, and they tend to like the original Dell USB keyboards more than any generic keyboard.
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Author Comment

by:jagguy
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I have an asus , bios american megatrends 19XX-2007

How can I update the bios if I cant even boot up windows?
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by:jagguy
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The keyboard is microsoft multimedia
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Expert Comment

by:Giggz
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you can update the bios by different methods without needing to boot into windows, but that all depends again on the make/model of your asus motherboard or asus laptop.

you will need to provide the model # of your motherboard (or laptop if it's a laptop) so I can help you to do that. without this information it's impossible to go any further.

caution: flashing the wrong bios to the wrong motherboard will cause cost you a new motherboard, so this is the main reason why you need to provide the 100% exact accurate model number of your motherboard/laptop.
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by:jagguy
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ok where is this info located in the bios?I cant get  into windws
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Expert Comment

by:Giggz
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don't look for the model number in the bios.

is this a laptop or a desktop?
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Author Comment

by:jagguy
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desktop and my winxp cd doesnt have sp2
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Expert Comment

by:Giggz
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don't worry about windows for now.

so you have a desktop computer, you have 3 ways to find out the model of your asus motherboard:
1) easy way: when you first turn the computer, you will get a splash screen of the ASUS logo and the model number is usually on the same screen. if it's not there, then you can try step 2.
2) easy way: when you first turn the computer on, as soon as you see the ASUS splash screen, press the "Tab" key on your keyboard, that screen will disappear, and usually on the top half of the screen, you should see the model of your ASUS motherboard. if you can't find that out, then you only have 1 more option.
3) hard way: pop the cover open of your desktop computer, look on the motherboard directly (the biggest board in your computer usually) it will have the model number written right on it. sometimes the model number of ASUS motherboards is written beside the RAM slots, sometimes under the first PCI Express slot where your video card would be installed, and sometimes way at the bottom of the motherboard close to the last PCI or PCI Express slot.

you have to find the correct model number using one of the above methods, otherwise if you have the original box or invoice when you purchased this computer, it should have the model number of the asus motherboard.
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Expert Comment

by:nobus
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did you try resetting the bios to defaults?
what do you want to do?  xp repair, or fresh install?
what happens if you boot from a live cd?  is the keyboard usable then?
here's one to test that :  http://www.ubcd4win.com/                              ubcd  Win
http://distrowatch.com/table.php?distribution=knoppix              Knoppix      

**i prefer Knoppix - it's much easier to make
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by:jagguy
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The number on the splash screen is asus p5kpl

I havent done anything as yet

How do I reset the defaults?
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by:jagguy
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I am booting from the cd and the keyboard disables when setup screen appears
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Expert Comment

by:Giggz
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3 ways, either by removing the battery on your motherboard, or moving the cmos jumper to the reset position (look in your manual for that), or finally and easiest, go on in the bios settings and there is an option there to factory reset.
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by:Giggz
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if resetting the bios to default doesn't help, then you will need to do the bios update option, but you still need to find the exact model of your motherboard, as you can see there are many different versions of the Asus P5KPL (go to this link and type p5kpl in the search to see all different models, you need to choose the correct one http://www.service.asus.com/#!downloads/c1wax)

warning: choosing the wrong bios may damage your motherboard beyond repair; although most of the time the bios will automatically refuse to update if it's the wrong one, but if it doesn't refuse it, it will damage your motherboard.

so make sure you have the model# correctly
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Expert Comment

by:nobus
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did you try a live cd yet?
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Expert Comment

by:Giggz
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Nobus, He mentioned he tried to boot from cd and keyboard disabled still.
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Expert Comment

by:nobus
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then he needs a PS/2 Keyboard
many older boards don't support usb well from bios
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Author Comment

by:jagguy
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I need a ps2 keyboard not a bios update .
I got hold of a keyboard and I can install winxp now to a point.
I enter the 25 key product key from the cd in unattend.txt and it doesn work. my own key is faoling to work now so I am again stuck
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Expert Comment

by:Giggz
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A ps2 keyboard is an option, but to fix the usb keyboard problem, sometimes a bios update is required. I had many motherboard that had problems recognizing hardware, but after a bios update everything starts working fine.
A bios update is not always the solution, but it's a good step.

Again it's your choice to do the update or to get a ps2 keyboard.
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by:nobus
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>>  I enter the 25 key product key from the cd in unattend.txt   <<  i never heard you needed that when installing from cd; what are you exactly doing??
remember - we don't see it....
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by:jagguy
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I am prompted to enter the product key after a minutes of installing the winxp again. it is a simple as that
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by:nobus
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ah - ok; but  i never had to use the unattend file -  just a box to fill
did you delete the partition on which xp was?
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by:jagguy
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yes but its too late i cant get any other screen but product key entry screenand this doesnt work.
I am stuck
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Expert Comment

by:nobus
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i still don't understand the part about the unattend file - how comes.  
explain exactly how you start setup
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by:jagguy
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forgot the unattend file as this just contains the product key which I type in.

I just turn the computer on and I get asked to enter the product key as I installed winxp again. I cant reverse this.
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Expert Comment

by:nobus
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ok then boot from a live knoppix cd, then test if your keyboard works
this will show if you have hardware problems or not
http://distrowatch.com/table.php?distribution=knoppix
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by:jagguy
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the keyboard works fine  as I used a ps2

i cant get out of the product key screen as I said
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by:nobus
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what is happening?  can you put in the key code?   can you click next?  any errors?
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by:jagguy
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Hi,

I have made this quite clear many times now
I just turn it on and get to the screen where I enter the product code,here is no other screen I am getting to now.
The product code is not accepted and that is all that is happening.
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Expert Comment

by:nobus
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then you have the wrong code for that windows version
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by:jagguy
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the code comes the from unattend.txt from the winxp CD so isnt this the code?
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Expert Comment

by:nobus
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i don't have any idea where you got this key from
if you want a better answer, post in detail how you got it
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by:jagguy
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I have already said it is on the actual winxp cd. you dont need anymore detail
I have the winxp cd but the key sticker has gone .
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Expert Comment

by:nobus
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no details = no more info, sorry
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Expert Comment

by:Giggz
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So jagguy what else do you need help with?
The keyboard issue and you didn't fix it, you simply got a workaround the problem. I'm assuming case is closed for the keyboard issue. So now what's the new issue?
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by:nobus
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>>  I have the winxp cd but the key sticker has gone .   <<  that's what i said - you've got the wrong key
since there's no more xp support, i fear you're out of luck
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by:jagguy
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The keyboard is fixed so forget about that.
The issue is the product key from unattend.txt doesnt work so I dont know what else to do and no more info is needed
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Expert Comment

by:Giggz
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If the product key isn't working, it means it's probably typed incorrectly, just retype it correctly.
If you want a new product key, you may purchase one from any store that still sells these, or on eBay. No one here will give you a product key as it's illegal to share keys.
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Expert Comment

by:nobus
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remember : letter O looks like zero 0, and 8 looks a lot like B
inspect your key closely

You keep saying " the product key from unattend.txt doesnt work "  where did you get it ?? the ONLY key that works is the one from the cd  - not from the installed XP, if they are OEM version
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Author Comment

by:jagguy
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the product key is from the CD and no it doesnt work .
There is no B or o or 0's
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Expert Comment

by:Giggz
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This only means 2 things.
A) you don't have a genuine product key.
B) you are using the wrong version of xp CD with the wrong key.

FYI:
Windows xp home oem is coherent than Windows xp home retail, and different than Windows xp home vl, and different than xp home msdn.

Those CDs don't work on any xp home product key.

This is why you need to provide details of how you got the CD and product key so people can help you.

Here is more info:
If your product key is on a sticker on the side of your computer or laptop, it's an oem product key. If it's on a yellow sticker on a sleeve, then it's retail version.
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Expert Comment

by:nobus
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post the version of the XP cd you have
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Expert Comment

by:Giggz
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I'm assuming his cd is a custom made cd, as Windows never release an unattended cd.

So he needs to find out where he got the product key, and where he got the cd from, that should give him a hint why his key isn't working on the cd he has.
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Author Comment

by:jagguy
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The CD is an original and not custom made so your wrong about unattend.txt.

winxp home ed version 2002
I had a sticker but it has gone so I am not sure about oem or retail.

; Microsoft Windows Codename Whistler Personal, Professional, Server, Advanced Server and Datacenter
; (c) 1994 - 2000 Microsoft Corporation. All rights reserved.
;
; Sample Unattended Setup Answer File
;
; This file contains information about how to automate the installation
; or upgrade of Windows Codename Whistler so the
; Setup program runs without requiring user input.
;
 
[Unattended]
Unattendmode = FullUnattended
OemPreinstall = NO
TargetPath = *
Filesystem = LeaveAlone



[UserData]
FullName = "Your User Name"
OrgName = "Your Organization Name"
ComputerName = *
ProductKey= ***********************


[GuiUnattended]
; Sets the Timezone to the Pacific Northwest
; Sets the Admin Password to NULL
; Turn AutoLogon ON and login once
TimeZone = "004"
AdminPassword = *
AutoLogon = Yes
AutoLogonCount = 1



[LicenseFilePrintData]
; For Server installs
AutoMode = "PerServer"
AutoUsers = "5"



[GuiRunOnce]
; List the programs that you want to lauch when the machine is logged into for the first time



[Display]
BitsPerPel = 8
XResolution = 800
YResolution = 600
VRefresh = 70



[Networking]



[Identification]
JoinWorkgroup = Workgroup

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Expert Comment

by:nobus
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surely you can install it without using the unattend file - it's only for automation of the setup
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by:jagguy
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ok we are going around in circles.

This cant be done and the problem is much more complicated than you make out.
SP1 winxp cannot be installed over winxps Sp3
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Expert Comment

by:nobus
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hey - you're supposed to do a fresh install, and delete all partitions first
you never told us you were trying a REPAIR install - in that case you need the proper install cd with proper SP
good news is you can make an install cd with all the SP's :  (i did that  myself - it works fine)http://www.howtohaven.com/system/createwindowssetupdisk.shtml
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by:jagguy
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I cant do a fresh install as i cant get to the screen to do this. I only get to the enter product key screen and that is it
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Expert Comment

by:nobus
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you don't need to da a fresh install - but you need the proper xp install cd, and i posted above how to make it
then you can do a repair install
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by:jagguy
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I have an install CD, the problem cant be fixed
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by:nobus
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did you make the xp install cd with the Service packs, as i poste d above?
then your problems is solved
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jagguy earned 0 total points
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it cant be done as I cant get access to any folder, and a sp1 install does no recognize a keyboard. i took it to a shop and they believe it is impossible.
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Expert Comment

by:nobus
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i think it can be fixed; you can  make the install cd on another PC with the same OS and SP also.
but then you need to follow up here
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Author Closing Comment

by:jagguy
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after much research I conclude the problem cant be fixed
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Expert Comment

by:nobus
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i would fix it i'm sure
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