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Manually install Remote Desktop ActiveX Client

Posted on 2014-09-03
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Last Modified: 2014-09-04
I have several machines that are trying to connect to Remote Web Workspace (RWW) on a SBS 2008 server. Windows XP & Vista machines can connect without any issues. I have certain Windows 7 machines that will connect if I downgrade the browser to IE 8 from 11. I have one machine that I have downgraded to IE8 however, it does not have the Remote Desktop Services ActiveX Client installed under Tools>Manage Add-ins. Prior to downgrading to IE8 the machine was used to try connecting to the site and therefore had gone through the "first connection process"
No matter what I have tried I cannot get the Add-in to install when trying to connect to the site after the first time the machine has connected. I have deleted history, etc.
How can I manually install this add-in? Where can I download this ActiveX and get it installed?
Has anyone else had any issues with Remote Web Workspace & IE 11 on Windows 7? I have searched Google and the items point to adding site to trusted site, compatibility view, etc.
Nothing has worked. Any help or pointers is appreciated. Thank you.
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Question by:Roger Kippenhan
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David Atkin earned 500 total points
ID: 40301357
Hello,

Download the latest RDP (8.0) from here:
http://support.microsoft.com/kb/2592687

There is a known issue with IE11 and RWW not displaying the computer/rdp icon. If this is the problem you're having then add your RWW URL to Compatibility View.

See here for more information:
http://oxfordsbsguy.com/2014/01/02/connect-to-computer-missing-on-sbs-2008-remote-web-workplace/
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Author Closing Comment

by:Roger Kippenhan
ID: 40302592
Hi David-I followed the link and all of the instructions posted in the KB 2592687 and when I tried to apply the two patches KB 2592687 & KB254819 they both said the patches were already installed. I followed the rest of the instructions and that also didn't make a difference. Thinking it through, I then uninstalled both of the KB's above and WALLA!! IT WORKS!!! thanks for the lead!!!
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Expert Comment

by:David Atkin
ID: 40302873
Glad you got the issue resolved :).
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