Solved

PDF Zoom Control Missing

Posted on 2014-09-03
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Last Modified: 2014-11-26
On a Windows 2008 R2 server, I have a PDF Zoom control in my Windows Explorer Preview Pane but one other user does not. I've included a pic with a red arrow indicating the exact controls that are missing from the other user. We both use FoxIt Reader for PDF viewing but I'm not sure if the Zoom control is made available via a FoxIt or a Windows option.
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Question by:slamond
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Expert Comment

by:M. Jayme Nagy
ID: 40301643
Is not the zoom option directly to the right of your arrow and set to 158.95% ???
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Author Comment

by:slamond
ID: 40304084
Yes, that is the example of MY server session. The other user has no such zoom tool available. Please read my opening post again. Let me know if I wasn't clear on something.
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Expert Comment

by:M. Jayme Nagy
ID: 40304125
Hi,

The current version in slightly different than yours however it has the ability to restrict your zoom factor.

try

file ->preferences -> page display

if not instead of endlessly trying to troubleshoot why not just perform a quicker reinstall
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Author Comment

by:slamond
ID: 40306320
I set all of the other user's Page Display options to match mine but the control still fails to appear.

A reinstall will affect all users on the network and possibly result in my losing the control, since we don't seem to know where it comes from. So I'll reserve that option until last, as the nuclear option.
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Expert Comment

by:M. Jayme Nagy
ID: 40306328
Hi,

Do you know a date when it worked?

You can try doing a system restore?

what version of the software are you running?
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Author Comment

by:slamond
ID: 40312528
I don't believe it ever worked for that user. I've also logged into another user's server session and found no zoom control for them either. I wonder if it's because I have Admin rights. I will try giving another user Admin rights and testing for the zoom control. (Although it could be something as complex as the control being installed for Admin's only during the Foxit installation process.) Our Foxit version is 6.2.3.0815.
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Author Comment

by:slamond
ID: 40312541
I've learned that this zoom control is a Windows function. I changed my default PDF reader from Foxit to Sumatra and the same control remains. For whatever this info is worth.
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Expert Comment

by:M. Jayme Nagy
ID: 40312950
Are you not using windows?
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Author Comment

by:slamond
ID: 40313181
I don't understand your question. I opened my project by stating that we use a Windows 2008 R2 server,  Perhaps I should have added that we are in a terminal server environment, so about 30 users share a server, using RDP sessions. all PDF readers are installed on the terminal server.
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Expert Comment

by:Merete
ID: 40356696
I dont see any attached image could you post again as the first didnt
Are you guys sharing a PDF?
Here's the zoom in my Foxit Reader/ I'm on the Home Tab
Foxit Reader zoomnext to it on the right  is ">Comment"  then>" VIEW" when you click on the VIEW> Zoom is gone, just click it again to bring it back to Home Tab, note the tabs denote which view you are in, in View tab
Zoom Gone
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Author Comment

by:slamond
ID: 40364712
My issue is not a Foxit zoom issue. It's a Windows 2008 Server R2 zoom function. I have reattached the screenshot (not sure where the previous one went).
MIssingPDFZoomControl.jpg
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Expert Comment

by:Merete
ID: 40365064
Thanks now that I see this
doesn't M. Jayme Nagy comment answer your question?
He said " Is not the zoom option directly to the right of your arrow and set to 158.95% ???"
http:#a40301643
as per your screenshot
zoom
If more than one person is working on the same PDF was it saved between adjustments?
May explain why the  left zoom your arrow is pointing to is missing if it's in edit mode?
But the user can still use the plus and minus?
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Author Comment

by:slamond
ID: 40365077
Please read my opening description of my issue. The JPG is a screenshot of MY session, which has the PDF zoom control in my Windows Preview Pane. The issue is that at least two other users DO NOT have that zoom control. I've gone to the extent of giving one of them the same Admin rights that I have on the server, but to no avail.
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Expert Comment

by:Merete
ID: 40365105
slamond
I read your opening description carefully and you gave the impression it was a problem with Foxit Reader.
On a Windows 2008 R2 server, I have a PDF Zoom control in my Windows Explorer Preview Pane but one other user does not. We both use FoxIt Reader for PDF viewing but I'm not sure if the Zoom control is made available via a FoxIt or a Windows option. << how would you interpret that if you were me or the other experts. I omitted a bit as we had no image,
Rereading that you say> I have a PDF Zoom control in my Windows Explorer Preview Pane
No matter which program I use as default none of them allow me to zoom it in the preview panel.
Please explain this part maybe I misunderstand the connection with Explorer and windows Preview Panel?
Also I cannot get the same PDF top menu like yours.
Which PDF viewer is that?

Now when I hold my mouse over a PDF  in my folder the side panel on my right>"preview pane" show the contents of a PDF, I can scroll down that
but that is of Adobe Reader.
Is this what you are referring to Preview pane?

Testing this I notice that when I choose open with and choose default program I get two choices, Adobe Reader or Internet Explorer. I would have to manually go to Foxit Reader to make it default.
Have you users check their default Reader.
My line of thinking, If Internet Explorer is the default program for PDF what is the preview in windows Preview Panel showing for PDF icon in the folders?
I recall seeing this type of problem when viewing PDF in internet explorer online, some of the settings are missing but once I save it then those options come back.
Is this user default program for PDF Internet Explorer? and using Adobe PDF viewer in Internet Explorer.
choose defaultopen with Foxit Reader
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Author Comment

by:slamond
ID: 40365156
We use neither Adobe Reader nor Internet Explorer since they are both magnets for malware.  After my initial post, I had later learned that this missing Zoom Control is Windows-based since it remains in-place in my session despite my changing my default reader from FoxIt to Sumatra or even to Nuance PDF. The JPG that I had uploaded is an example of what is available in MY session, with the other users not being able to add it to their Windows Reading Panes. I suspect that we need a Windows Server 2008 R2 expert, or at least someone that can identify exactly from where that specific Zoom control originates. I might try a Google Image Search.
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Expert Comment

by:Merete
ID: 40365173
I tried that too, it's my first line for accurate info is Google Images, good one :)  as an image shows me what it looks like.
I agree with you.>> I suspect that we need a Windows Server 2008 R2 expert, or at least someone that can identify exactly from where that specific Zoom control originates.
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Expert Comment

by:Gary
ID: 40395774
With Foxit Reader installed I get same toolbar as yourself.
It's not a Windows thing, it's a Foxit thing.
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Author Comment

by:slamond
ID: 40400793
So, how is it that it's only available to me and not to the two other users for whom I've tried to access the Control within their profile? Granted that I'm the Administrator that installed Foxit, but I've already tried giving one of them Admin rights.
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Author Comment

by:slamond
ID: 40400796
I suspect that I need to follow the drastic measure of Uninstalling Foxit Reader to both prove that it was a Foxit Control and to possibly mitigate any initial-installation issues.
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Expert Comment

by:Gary
ID: 40400802
Don't know, there is nothing in the options to change,
Only option is to try a reinstall
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by:Merete
ID: 40400965
Using the quote> missing Zoom Control is Windows-based since it remains in-place in my session despite my changing my default reader
>>>not being able to add it to their Windows Reading Panes.<< are they viewing a PDF with a windows preview  pane?
When you hold the mouse over a PDF if the preview pane is enabled
There is a bar that can be dragged to the left to increase the size to the right to decrease
like this?
windows preview panewindows preview pane enlarge preview
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Expert Comment

by:Gary
ID: 40400966
Removing Foxit removes the zoom control

(I don't know what resizing the window pane is supposed to achieve)
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Author Comment

by:slamond
ID: 40402183
Resizing the Windows Preview Pane  has limits in its sizing and it also occurs at the expense of the file details in the left pane (requiring the Modified Date column to be obscured). We really need that zoom control. I'll try uninstalling and reinstalling Foxit.
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Expert Comment

by:Merete
ID: 40403434
Too many questions for me, I don't get it
you said>I have a PDF Zoom control in my Windows Explorer Preview Pane << windows preview pane?
slamond you posted a very small image of the missing zoom could you now post one with this zoom so I can compare.
Also what you using in the screenshot/ their is a thumbnail to the left?
Missing Zoomthankyou
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Accepted Solution

by:
slamond earned 0 total points
ID: 40422773
I believe that I have concluded that this issue has no solution.

I uninstalled Foxit Reader.
I then gave the user Admin rights and reinstalled it from within their network profile.
This gave them the Zoom control in their Windows Explorer Reading Pane.
This tells me that the Zoom control is added to the Windows Explorer GUI during installation but only within the profile of the user that is executing the installation. This is likely because Foxit Reader is written for Windows 7/8 PC installation and not for Windows Server 2008.
I am surrendering on this issue, without a solution.
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Expert Comment

by:Gary
ID: 40422795
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Author Comment

by:slamond
ID: 40425173
Thanks but there was no MainFrame folder in the registry. So I exported the entire Foxit Reader 7.0 folder into my registry. But it failed to display the Zoom control, despite my logging off and on.
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Expert Comment

by:Merete
ID: 40432405
The Preview Pane you are referring seems to be something different to how I understand that.
 Your reference>I have a PDF Zoom control in my Windows Explorer Preview Pane
The image you posted doesn't look like windows explorer preview pane>http:#a40403434
I posted the windows explorer preview pane as I see it on my windows 7 when I have a PDF document in  folder and when the windows explorer preview pane is enabled this is how it looks..http:#a40400965
Nothing similar to your image.
M. Jayme Nagy posted >Is not the zoom option directly to the right of your arrow and set to 158.95% ???
http:#a40301643
 You replied>Yes, that is the example of MY server session. The other user has no such zoom tool available. Please read my opening post again. Let me know if I wasn't clear on something.
http:#a40304084
It strikes me as two different subjects, one is the zoom in the PDF  is missing the other is windows explorer preview pane?

You then commented>"I don't believe it ever worked for that user.". I've also logged into another user's server session and found no zoom control for them either. I wonder if it's because I have Admin rights.<< indeed..
 I will try giving another user Admin rights and testing for the zoom control. (Although it could be something as complex as the control being installed for Admin's only during the Foxit installation process.) Our Foxit version is 6.2.3.0815.<< You didn't reply if this worked?
Or if you tried it?
You then go on to say>
A reinstall will affect all users on the network and possibly result in my losing the control,

Could be a UAC/ permission problem.
As you say here>
we use a Windows 2008 R2 server,  Perhaps I should have added that we are in a terminal server environment, so about 30 users share a server, using RDP sessions. all PDF readers are installed on the terminal server

In the preferences there is a section for Identity.
Remote access through a terminal server " permissions"  is outside of my experience sorry, but maybe someone else can put this together with you.
It must be an administrative role required here with making Foxit Reader available for all users logged in with that session?
I would have thought a zoom feature is not restricted.
Is the display screens small? on these  remote systems? and the zoom feature cannot zoom because the monitors are too small?
How many sessions are allowed?

Foxit Reader has two modes classic and Ribbon, Click on the Help.
Foxit-Reader-Identity.JPG
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Author Comment

by:slamond
ID: 40432796
Merete, please read my post of 11-4-14 in which I explain the reinstallation's results and my conclusion that Foxit Reader is written for Windows 7 desktops and my issue is related to my installing it as an Admin in my Windows 2008 R2 server session. When I give another user Admin rights and reinstall it then they get the zoom control. I concluded that there is no solution for my problem. I will instead investigate if they offer a server version.
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Expert Comment

by:Merete
ID: 40434129
I see thanks for  clarifying that slamond.
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Author Comment

by:slamond
ID: 40465975
I've requested that this question be closed as follows:

Accepted answer: 0 points for slamond's comment #a40422773

for the following reason:

This is my conclusion.
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Expert Comment

by:Merete
ID: 40465976
Since there is no solution as posted by Slamond > I concluded that there is no solution for my problem. I will instead investigate if they offer a server version.
If everyone agrees I would suggest delete as it servers no purpose.
regards Merete
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Author Comment

by:slamond
ID: 40466733
It serves the purpose of guiding others with similar issues to my conclusion, or to the other option of finding a server version, which I believe doesn't currently exist but may in the future.
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Expert Comment

by:Gary
ID: 40467056
Better kept, while there is no solution, it just goes to show that there is no solution.
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