Why i get User profile service failed the logon User profile cannot be loaded , even after deleting the User profile

Posted on 2014-09-03
1 Endorsement
Last Modified: 2015-04-28

We have windows 2012 DCs and Windows7 PCs.One of the application was not working on a workstation for user as it was supposed to work. when I login as a different user the application is working well.

So I renamed the profile as .old and logged in so that it would created a new profile. Bu instead , it was not  allowing to log in  as that user and I got this message  "User profile service failed the logon User profile cannot be loaded"

So I copied the users profile to another location and completely deleted the profile , restarted the PC and logged in again.
Even in spite of doing this , I get the same message "User profile service failed the logon User profile cannot be loaded" and doesn't allow to log in.

Please guys help and suggestions much appreciated.
Thanks in advance.
Question by:lianne143
    LVL 37

    Assisted Solution

    Did you use the correct process to completely remove the windows 7 user profile? Not just delete the folder.

    Log in as different user (with admin privileges) than you want to delete
    Open Properties for Computer
    Advanced system settings (on the left)
    Settings for User Profiles (in the center)
    Select the profile you want to delete and click the delete buton

    Author Comment

    Before I posted this in the forum I did the below step,  in he registry I found a .bak entry with only one number, where as in the below website it says there will be two identical number and I could not find two identical number , so  I did deleted .bak

    Now even after deleting the user profile from advance system settings , I get the same message.

    Author Comment

    I chose the one with the desired user and delete the long registry with .bak
    key  “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList”
    LVL 38

    Assisted Solution

    by:Philip Elder
    Do you see 1515 and 1511 in the Event Logs?

    Our blog post with the fix:


    Author Comment

    Hi Phil

    I followed the instructions as but still I get the same error.
    the event IDs I get are:1509, 1511

    Log Name:      Application
    Source:        Microsoft-Windows-User Profiles General
    Date:          03/09/2014 22:10:32
    Event ID:      1509
    Task Category: None
    Level:         Warning
    User:          DOMAIN\RSA
    Computer:      PC-03-RSA.domain.local
    Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Sqm\iesqmdata1.sqm to location \\?\C:\Users\RSA\AppData\Local\Microsoft\Windows\Temporary Internet Files\Sqm\iesqmdata1.sqm. This error may be caused by network problems or insufficient security rights.

     DETAIL - Access is denied.
    LVL 38

    Accepted Solution

    Open: C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Sqm

    Delete ALL files found there. You may need to take ownership (and show Hidden/System in Explorer)

    That will eliminate the error. BTDT.
    LVL 14

    Expert Comment

    Just wanted to say +1 on the accepted solution.  I inexplicably started getting this error on a few machines in my environment.  Could log in with local admin, but no other users - even a brand new domain account.  Removing the files at that location fixed the issue.

    Featured Post

    Highfive Gives IT Their Time Back

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    This article will review the basic installation and configuration for Windows Software Update Services (WSUS) in a Windows 2012 R2 environment.  WSUS is a Microsoft tool that allows administrators to manage and control updates to be approved and ins…
    The reason that corporations and businesses use Windows servers is because it supports custom modifications to adapt to the business and what it needs. Most individual users won’t need such powerful options. Here I’ll explain how you can enable Wind…
    This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
    This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now