I am trying to connect a 2TB Western Digital USB drive to a Ubuntu server. When I do, I get the following errors (some occur multiple times)
usb 1-6: device descriptor read/64, error -71
hub 1-0:1.0: unable to enumerate USB device on port 6
SD 5:0:0:0: rejecting I/O to offline device
Another USB drive will mount without to the Ubuntu server on the same USB port without errors
The WD drive will mount to a windows machine, also without any problems.
Western Digital support says "we don't support Linux"
Any help will be most appreciated.