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  • Status: Solved
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Laptop is very Slow

I have a user who complains that his laptop is extremely slow ..I have done the following but without success.

The laptop is almost new.

1- Run antivirus and malware checks ...nothings
2- Disabled the Windows Indexing Service ....nothing
3- Defragment ...nothing
4- Uninstalled few programmes and applications
5- Checked the running process nothing is out of ordinary.

The laptop has 4-8 BG RAM.

Any help will be highly appreciated.  

Thanks
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Mustafa Osman
Asked:
Mustafa Osman
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1 Solution
 
Mustafa OsmanMDAuthor Commented:
Run Windows 8
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Chris Berry1st Line Technical SupportCommented:
Have you checked the event log to see if there are any disk errors?
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KimputerCommented:
Did you enable the virus scanner that was shipped with it? McAfee is awful software. If you open Task Manager, tab Performance, click Disk 0, do you see the graph nearing 100% all the time?
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Mustafa OsmanMDAuthor Commented:
The laptop runs ESET Antivirus
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Ashok DewanFreelancerCommented:
Sometimes, laptop respond slow if it has heating problem. Download HWMonitor software from below link to check it's temperature.
CPU temperature should between ; 35 - 55 C. if it has more than 55 C then cause slowness.
and
also check HDD temp.
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KimputerCommented:
If you open Task Manager, tab Performance, click Disk 0, do you see the graph nearing 100% all the time?
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Mustafa OsmanMDAuthor Commented:
What is the normal temperature for HDD?
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noxchoGlobal Support CoordinatorCommented:
Can you give us more information?
Please tell us what CPU it has, what HDD and which is most important - what does the user mean by SLOW?
Is he using AUTOCAD on this laptop? Or video editing? Or is it slow when he write something in MS Word?
The full model name would be also helpful.
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Thomas Zucker-ScharffSystems AnalystCommented:
If it's a laptop - what is the speed of the HDD (5400rpm or 7200rpm) or is it an SSD, or possibly a hybrid?
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nobusCommented:
what laptop is it? is this the same with the BSOD ?

and how much ram?    >>  The laptop has 4-8 BG RAM <<   4 or 8?
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Ashok DewanFreelancerCommented:
If there is no issue with Operating system and user is not using heavy software's.
then I prefer to check temperature as mentioned above and also check for bad sectors of HDD which also cause slowness in most cases.
HDD temp should be 35-45 C
Type this command:-
 Chkdsk "drive letter":

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