Solved

Microsoft Surface 2 Fails to Boot

Posted on 2014-09-04
4
782 Views
Last Modified: 2014-09-04
I have a Microsoft Surface 2 tablet, which runs Windows RT. It was orginally brough as a test unit for mobile workers. We tested for 2 months, just setting up email, using Office 365 etc. Then due to other project, we put it in a cupboard, in a working state, and forgot about it for 3 months. Yesteday I got it back out to do some more testing, and found when I plugged in the charger & powered it up, it gave an error: “PAGE_FAULT_IN_NONPAGED_AREA”. Not sure why/how, as it was working when it went into the cupboard, nothing was installed inbetween then and yesterday.

I tried a few things, and performed a Refresh,w hch didn't help, and then a reset as per this link: http://www.microsoft.com/surface/en-gb/support/warranty-service-and-recovery/refresh-or-reset-surface. However, it now doesn't boot into Windows at all, it either sites at the black & white 'Surface' loading screen, and does nothing (left like this for 4 hrs)
Surface loadingOr when you then reboot, it goes into the 'Preparing Automatic Repair/Diagnosing your PC' screen, where you can select to reboot, refresh, reset, troubleshoot - Start-up Repair doesn't work - or recover from hard disk or USB. However, I don't have a USB recovery stick or any other recovery media (didn't think to make one when we first got it, and you can't make it once it's failed). How can I perform a recovery?

Additionally, it appears the unit won't charge. I can only switch it on with the charging cable connected. If I remove this while it's booting, it just powers stright off. I've left it on charge for 8hrs over night, came in, and it won't switch on without the power cable connected.

Not sure if there is anything else I can do, maybe just return it as a failed unit?
0
Comment
Question by:bjblackmore
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 49

Assisted Solution

by:dbrunton
dbrunton earned 166 total points
ID: 40302971
>>  just return it as a failed unit?

Yep.  Seems like a battery or power problem at least.  Maybe even a motherboard problem or memory problem.
0
 
LVL 55

Assisted Solution

by:McKnife
McKnife earned 167 total points
ID: 40303015
"it either sits at the black & white 'Surface' loading screen, and does nothing" - the "surface loading screen" is a surface branded windows 8 boot screen, so it started booting but hangs. As a refresh installation will normally remove all boot problems as well, it is very likely a hardware error. You should contact service personal if it's still covered by warranty.
0
 
LVL 34

Accepted Solution

by:
Michael-Best earned 167 total points
ID: 40303050
The non charging is due to a bad motherboard the hanging at boot may be other hardware problems.

Return it if covered by warranty.

If you want to diagnose it yourself then use UBCD:
http://www.ultimatebootcd.com/download.html
http://ultimate-boot-cd.joydownload.com/?c=5&gclid=CIL_rYWix8ACFcIDvAodZ44ALw

To install UBCD to a bootable USB device see:
http://www.pendrivelinux.com/install-and-boot-ultimate-boot-cd-ubcd-from-a-usb-device/
0
 

Author Closing Comment

by:bjblackmore
ID: 40303351
Thanks, I've arranged a returns with the supplier.

With regard to the UBCD, I've downloaded the ISO & created a bootable USB stick, but I can't get the Surface to boot off it, plugging it in, and pressing volume down, and power on, it still just sits at the boot screen, hanging.
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AutoHotkey is an excellent, free, open source programming/scripting language for Windows. It started out as a keyboard/mouse macros product, but has expanded into a robust language. This article provides an introduction to it, with links to addition…
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question